Had a car accident? Please don’t worry!

It depends. Different insurance company guarantee no rate increases even with multiple claims if certain conditions are met. It is best to check with your broker. This is why we recommend and informed you to purchase Globe’s coverage to avoid such risk.

No. We need to recuperate the cost to repair or replace the loss according to the manufacturer’s standard. We use approved repair shops that are certified to meet the manufacturer’s requirement to determine the repair time by model and damage. All prices are industry set and defined by repair catalogue for each item Parts and Labour.

No, for liability reasons Globe is ultimately responsible for the integrity of the vehicle which will be rented to future drivers. Therefore, legally we must ensure that the vehicle is repaired according to Manufacturer’s standard with pre-approved body shops we have inspected and authorized.

Yes, if you are considering paying for the damages yourself instead of opening a claim with your insurance company, you may request the estimate from Globe’s claim department by contacting them directly at claims@globecar.ca

Please click here to read about the Joint Accident Report and obtain a copy.

Yes, fill out an incident report at all times and it must be given at return. If you have not completed one, please do so and send it to claims@globecar.ca and write your contract number.

Yes, you have to make a police report in the following cases:

• Hit and Run
• Vandalism (Broken windows, theft of content, etc..)
• Theft of vehicle
• Major accidents when police are involved or the vehicle was undriveable.
• Incidences with bodily harm
• Damage to property (hitting a building, a pole, etc…)

One of the above applies to me, when do I have to report my accident to the police?

Immediately! We require that you report any accident/loss to us immediately via by phone. If for some reason we are not reachable especially after closing time, please send an email describing the incident and your contract #. If the police will not visit the accident site due to lack of injury or damage, you must then supply a “Joint Accident Report” found in your rental car’s glove box.

Yes, often damage occurs while you are away. You remain responsible for the vehicle until it is returned to us and verified by a physical agent.

According to the rental agreement, all renters are responsible for the vehicle even after they return it and until it is checked in by a physical agent. To avoid this, you can return the vehicle during normal business hours.

Sample Kiosk Transactions

Sample Standard Contract

If the damage was already there, then it would be noted on the car rental damage diagram at the time of pick up. If not, you need to open a claim because this is new damage.

If you used our kiosk service, and you had sent in photos within 30 minutes of picking up your car, advise your claim manager : claims@globecar.ca

The policy holder. Your own insurance policy determines the amount. You will have to pay the deductible directly to us. If you are not at fault, your insurance company will cover the full cost of repair.

You are ultimately responsible for the loss and must reimburse Globe immediately for the damage or loss.

No, your personal insurance policy belongs to you and you are the sole beneficiary. We cannot open claims on behalf of clients, insurance companies won’t accept it.

Yes, provided you are not in breach of contract with previous rental and that you have opened a claim with your insurance company.

Your file will be sent to collection, incur fees, interest and other charges. This will affect your credit rating as well.

No, all replacement parts must be approved, replaced by Globe or its affiliated repair shops.