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Car Rental Reviews From Real People
4.37 out of 5
Based on 665 ratings. 132 user reviews.
User Reviews:
Good4.35327 reviews
4.3Good5327 reviews
Amazing experience, great staff and service. Joseph helped us a lot. Cant go wrong with this service.
Great experience from start to finish! The team was very professional, friendly, and helpful. The vehicle was clean, well-maintained, and exactly as described. The pickup and return process were quick and hassle-free. I really appreciated the excellent customer service and communication throughout the rental. I highly recommend this place for anyone looking to rent a vehicle. I’ll definitely be coming back!The car was in excellent condition and very comfortable, but there were a few minor issues with the rental. There was no one at the agency; everything was done via video call. They then asked us to pay extra for car insurance and to place a $300 hold on our credit card, which they claimed would be removed the next morning. However, the invoice stated a return time of 5 to 30 days. We wasted a lot of time doing all these things before finally getting our car. I had booked for 8:00 AM and only got my car at 8:45 AM.
(Translated by Google, see original)Very recomandable! Super easy, transparent and helpful and super friendly service. When back in Canada i’ll go with them again for sureExcellent service both on the phone and in person. This team is extremely efficient in serving customers. I highly recommend them.
(Translated by Google, see original)Excellent service, fast, courteous, and efficient. I recommend this place and will definitely return if I need to rent a car again!
(Translated by Google, see original)Excellent experience! The car was clean and comfortable. The service was outstanding and they were very flexible: even once we arrived, they were very accommodating when we wanted to change the car we had booked. The app is also very handy for taking photos of the car before leaving and reporting any existing scratches or damage. It's highly recommended for having proof and protecting yourself during the rental process. Excellent communication and professional service. I recommend them without hesitation!
(Translated by Google, see original)Excellent experience! The car was clean and comfortable. The service was outstanding and they were very flexible: even once we arrived, they were very accommodating when we wanted to change the car we had booked. The app is also very handy for taking photos of the car before leaving and reporting any existing scratches or damage. It's highly recommended for having proof and protecting yourself during the rental process. Excellent communication and professional service. I recommend them without hesitation!
(Translated by Google, see original)A huge thank you to Mike who helped us quickly rent a vehicle for a week after two unsuccessful attempts on Turo. The pick-up process takes between 20 and 30 minutes, but the service is excellent. It's very easy to access from Rue Ste Catherine. Note that there should be a sign outside the street indicating that the reception desk is located inside the food court. The vehicle was new and extremely clean. I highly recommend it!
(Translated by Google, see original)I had a great experience! The process was easy from start to finish. Joseph was very nice and professional. Would definitely rent againAs a young person under 25, thanks to them we were able to rent a car under the best conditions. No complaints whatsoever, everything was perfect and handled quickly.
(Translated by Google, see original)As a young person under 25, thanks to them we were able to rent a car under the best conditions. No complaints whatsoever, everything was perfect and handled quickly.
(Translated by Google, see original)Excellent service. We were treated like royalty. The young woman was excellent. Very kind and polite. An exemplary employee.
(Translated by Google, see original)The rental was great from start to finish. The car was clean and in good condition, and Joseph made everything easy. Would definitely rent here again!Excellent welcome, top-notch service quality and outstanding performance.
(Translated by Google, see original)We rented a car for about ten days. Upon returning the car, there was a small dent on the front door. After speaking with the manager, he was very understanding and we found a solution. I highly recommend this rental company. See you soon, Yves Le Maitre
(Translated by Google, see original)We rented a car for about ten days. Upon returning the car, there was a small dent on the front door. After speaking with the manager, he was very understanding and we found a solution. I highly recommend this rental company. See you soon, Yves Le Maitre
(Translated by Google, see original)Thanks to Joseph for lending me the vehicle, very good service 👏🏾
(Translated by Google, see original)The vehicle (Ford F150) was functional and in good mechanical condition, but it was the first time we'd ever picked up a rental car so dirty (especially the exterior) and with such damaged bodywork. Furthermore, the tires were quite worn (especially the rear ones) for a rental car. I hope the company will take this into account to ensure better safety for their customers. Finally, be sure to inquire about the deductible if you purchase their insurance, as it isn't mentioned upfront.
(Translated by Google, see original)Great service, friendly staff, and a clean car. The whole process was quick and easy. Joseph was especially helpful and made the experience even better. Highly recommendI loved my experience with GlobeCar. I don't regret choosing them at all. July 1st is the worst day to move in Montreal, but from booking to key handover at the end of the day, the experience was great. Plus, unlike some competitors, GlobeCar let us keep the truck long enough that we didn't have to worry about the weather. Thanks to Marko for the recommendation!
(Translated by Google, see original)I needed a van for a small move, and the experience was very pleasant.
(Translated by Google, see original)Mike was awesome. Super convenient location and very helpful staffWe rented a truck on July 1st. The service was express and efficient once it was my turn; no paperwork or administrative hassle. The truck worked perfectly, and returning it was very easy!
(Translated by Google, see original)I have absolutely no complaints. I was treated with respect and patience during my first time renting a car.Everything went very well. The welcome was excellent, nothing to complain about. The staff were incredibly kind. One small point: they were difficult to reach by phone.
(Translated by Google, see original)Excellent service and speedy rental transaction, Car was freshly cleaned. Only downside was that Globe offers no CDW for Jeeps, one needs to provide proof of own insurance coverage for this type of vehicle (was explicitly excluded in my CC benefits). But Joseph was especially accommodating when we then had to change the vehicle.Friday, June 19, 2026, thank you to the young attendant for her customer service, advice and patience.
(Translated by Google, see original)Flawless. Excellent service, prices, simplicity, and transparency. Forget the big chains.
(Translated by Google, see original)*June 18: The advisor and the manager contacted me to apologize. We agreed that I would amend my review if they clarified the rental policy for a Ford Transit van on their website. It should clearly state that commercial insurance is required, or proof that personal insurance covers this type of vehicle. Follow-up to follow up. Thank you for your attention, Marco. * I reserved a Ford Transit several days in advance to move a single piece of furniture. Upon arrival, the attendant asked me if I had commercial insurance. I replied that I did not, and that I needed insurance because my personal auto insurance does not cover this type of vehicle in case of an accident. Faced with this requirement, I had to cancel the rental and leave without a van. I then turned to an American competitor, where I was able to rent the same type of vehicle without any problems, and without commercial insurance being required. If this condition had been clearly stated at the time of booking, I simply wouldn't have chosen this vehicle or wasted my time traveling unnecessarily. Ultimately, I'm very disappointed with this experience. I feel like this situation was primarily aimed at selling me additional insurance on-site. More transparent communication from the booking stage would have avoided a lot of frustration.
(Translated by Google, see original)Warm welcome and attentive staff. Rental rates among the best in Montreal. In return, the car fleet is made up almost exclusively of Korean brands. Free GPS provided and 250 km/day included. Wow...
(Translated by Google, see original)Great service, brand new cars. We will call you for next rental. Thank youGood service at all levels. Friendly and courteous upon arrival; the vehicle was ready. Francois
(Translated by Google, see original)Just rented a car here, the service was great and they gave me a good deal. I will definitely come back here. I also went to their Namur location and had the same great experienceVery attentive to my questions and concerns. Great service! Thanks!The location is magnificent, and I'd like to highlight the exceptional and highly professional consultant Joseph who works there. I suggest you retain this type of professional for the benefit of your business.
(Translated by Google, see original)Great service! Alexandre was very professional and friendly. I would definitely recommend.A very positive experience with Alexandre, who was available, transparent, and attentive. The vehicle was excellent. 5 stars!
(Translated by Google, see original)Very efficient and courteous service. Well done! 100% satisfaction!
(Translated by Google, see original)Thank you to Alexandre for his incredible service, I recommend this place 100%.
(Translated by Google, see original)Excellent service from Joseph. I will definitely be back for my next rentals!!
(Translated by Google, see original)Alex was incredibly professional, helpful & cheerful in the pleasant booking experience of my vehicle. Would highly recommend dealing with Alex!Very well organized and friendly organization. Thanks a lot.Very well organized and friendly organization. Thanks a lot.I received excellent service from Alexandre. I will return to this branch for my next rental.
(Translated by Google, see original)Excellent experience thanks to Claude, thank you for his kindness and speed, I can only recommend him!
(Translated by Google, see original)Alexandre gave us great service will definitely come back 10/10Alexandre was super helpful and enabled me to get a car quickly despite the short notice period.
(Translated by Google, see original)Many thanks to Alexandre for his warm welcome, his smile, and his energy! 🙂
(Translated by Google, see original)Excellent service at the counter. Alexandre was quick and efficient!
(Translated by Google, see original)Very helpful! Gabriel was very nice and understanding with me being American!Impeccable service! My first visit to Globe Location Auto Villeray and I'm already a regular customer. Warm, friendly, quick and careful service – flawless! Contagious smiles and professionalism guaranteed!
(Translated by Google, see original)Juliette and Gabriel gave us a warm welcome and helpful advice. A great experience with Globe!
(Translated by Google, see original)Satisfied with the service and car. Gabriel was very helpful.Alex was super helpful and professional. The whole process was smooth and easy really appreciated his great service!Very satisfied with the rental of this Ford Heavy Duty. The truck was in good condition and perfectly suited to my heavy-duty needs. The highlights: Speed at the counter: Quick service, efficient staff, and no time wasted on unnecessary paperwork. Simplicity: Clear process from start to finish. The only slight drawback: The requirement to install a specific app just to perform the vehicle inspection at the start and end of the rental. This is a bit of a hassle when you know you'll only use it once, even if it does ensure the vehicle condition is properly documented. Overall, an excellent experience; I highly recommend them for their professional service.
(Translated by Google, see original)Always satisfied when I rent with Globe! I have this kia forte for the weekend and it fits like a charm! A++
(Translated by Google, see original)Excellent customer service. Warm, friendly, and pleasant welcome.
(Translated by Google, see original)Excellent customer service. Warm, friendly, and pleasant welcome.
(Translated by Google, see original)Thnx for the servic was verry nice i liket is the best service thnxThnx for the servic was verry nice i liket is the best service thnxGood service, the staff were very attentive, especially Gabriel for his excellent welcome.
(Translated by Google, see original)Service is great. Gabriel is very professional and he made the process very easy and fast. Thank you Gabriel.A huge thank you to Fatima and the entire team for the quality of their work and their professionalism. The service was impeccable, the team attentive and very responsive. Deadlines were met, and the final result is even better than I imagined. I highly recommend them and will definitely return. Congratulations again, and thank you for the service.
(Translated by Google, see original)Great experience with GlobeCar in Laval! The service was smooth, the staff were super friendly and helpful, and the car was clean and in excellent condition. The whole process was quick and stress-free from start to finish. Definitely recommending this place and will be coming back!The service was excellent and very courteous, which makes me want to come back.
(Translated by Google, see original)The service was excellent and very courteous, which makes me want to come back.
(Translated by Google, see original)Excellent service! Takes the time to answer questions thoroughly.
(Translated by Google, see original)We booked two rentals with Claude and his team! The welcome was very warm and friendly. Claude gave excellent advice and was always attentive to our travel needs! Highly recommended! A big thank you to him and the whole team.
(Translated by Google, see original)Claude provided excellent advice and was very pleasant, as was his team. We highly recommend renting a car from this agency.
(Translated by Google, see original)Excellent cars, courteous service. That is why, I keep coming back to this location for the past few years. Best I ever experienced.Excellent cars, courteous service. That is why, I keep coming back to this location for the past few years. Best I ever experienced.Excellent! Gabriel saw us after hours for an emergency we had, very accommodating and helpful. We were more than satisfied with the service.
(Translated by Google, see original)Excellent! Gabriel saw us after hours for an emergency we had, very accommodating and helpful. We were more than satisfied with the service.
(Translated by Google, see original)This place is wonderful and offers excellent service. It's great.
(Translated by Google, see original)This place is wonderful and offers excellent service. It's great.
(Translated by Google, see original)The customer service experience was very good. The truck was okay but a bit of a disappointment. It was very dirty. I complained about it on delivery and they said they don't clean the trucks. That is not what they advertised on the website. Also the transmission needed maintenance. I am not sure that I would rent another truck ftom GlobeThe customer service experience was very good. The truck was okay but a bit of a disappointment. It was very dirty. I complained about it on delivery and they said they don't clean the trucks. That is not what they advertised on the website. Also the transmission needed maintenance. I am not sure that I would rent another truck ftom Globe[UPDATE: Responsive Recovery] Since posting this, I was contacted by a customer service representative who was incredibly attentive and genuinely interested in understanding the technical and service failures I encountered. It is clear that management is taking these issues seriously and is committed to improving their automated systems. While the initial experience was frustrating, the quality of the follow-up shows they still value their customers. I appreciate the transparency and hope to see these improvements reflected for all future clients. I’ve adjusted my rating to reflect their proactive approach to making things right. [Original Review] A Drastic Decline in Service and Functionality It is unbelievable how quickly a service can decline. Last November, I had what was literally the best rental experience of my life with this company. Today was the exact opposite—a total failure of both technology and basic customer service. The Issues: System Failure: The online check-in was completely broken. The login button was unresponsive on multiple browsers, the SMS link led to the same issue on my mobile, and the mobile app had the same issue. The "Ghost" Store: I arrived to find the store closed with only a kiosk available. The kiosk repeatedly failed to connect, asking "do you want to try again?" indefinitely. There was nobody in the parking lot or the office to assist. Unprofessional Staff: When I finally reached an attendant via phone to get the kiosk working, I was met with a "rough" attitude. Instead of acknowledging their system's failure, the attendant lectured me, implying it was my fault the kiosk wouldn't connect and telling me I "should be prepared" by reading the website—the same website that was too broken to let me check in. The Bottom Line: I spent 30 minutes standing in an empty office trying to give them my business. When a company tries to automate their processes but only succeeds in making the experience worse and more insulting for the customer, they lose that customer. I cancelled my reservation and took my business elsewhere.Called this location and had the pleasure of speaking to Denisa. She’s a top notch agent, super kind and helpful. Others can definitely learn from her and Globe should be grateful and she chose to work here. 5 stars for her service specifically. Thank you Denisa!Called this location and had the pleasure of speaking to Denisa. She’s a top notch agent, super kind and helpful. Others can definitely learn from her and Globe should be grateful and she chose to work here. 5 stars for her service specifically. Thank you Denisa!SUCH AN AWESOME LOCATION! Juliette S. Was extremely helpful and very patient! Incredible service!!!!!!! Give her a raise!Juliette was extremely helpful and saved my day!! Thank you so much for the amazing service!Thank you to Fatima and the Globe team for their time and availability. They were able to understand my needs and help me with my booking. I highly recommend Globe to keep them as long as possible, as they give their all for the company's image.
(Translated by Google, see original)Fourth or fifth rental and always very satisfied with the service and the vehicles. On my last rental in December, the counter agent made a small mistake and directly deducted $300 from the security deposit. He immediately noted it in the file and passed the information on to his accounting department. The refund was processed promptly, and I greatly appreciated Viktoriya's apology and the gesture of goodwill. I highly recommend this company.
(Translated by Google, see original)I received excellent service. Clean car and a simple procedure. Thank you!
(Translated by Google, see original)I highly recommend this place; it was the best price I found in my area, and the service was impeccable and very understanding. The receptionist was smiling and friendly! Excellent customer service.
(Translated by Google, see original)A great welcome, Gabriel was fantastic, patient, and answered our questions. His explanations were clear. However, the cleaning and maintenance of the cars left much to be desired. We found cake packaging boxes under the seats, the windshield was cracked (we crossed our fingers that it would hold for the duration of our stay), and the windshield washer fluid was almost empty (we had to add a bottle at our own expense).
(Translated by Google, see original)Excellent. A quick and very positive experience. Everything as agreed.
(Translated by Google, see original)Excellent. A quick and very positive experience. Everything as agreed.
(Translated by Google, see original)Gabriel's service in Montreal was excellent. Smiling, friendly, and he met all our expectations. I highly recommend him! 👍
(Translated by Google, see original)Gabriel's service in Montreal was excellent. Smiling, friendly, and he met all our expectations. I highly recommend him! 👍
(Translated by Google, see original)Thank you so much, Gabriel, for your professionalism and friendliness. Renting my car was incredibly easy! I'm delighted!
(Translated by Google, see original)Thank you so much, Gabriel, for your professionalism and friendliness. Renting my car was incredibly easy! I'm delighted!
(Translated by Google, see original)Gabriel gave a very warm welcome; clear, concise, and to the point! I highly recommend him!
(Translated by Google, see original)Gabriel gave a very warm welcome; clear, concise, and to the point! I highly recommend him!
(Translated by Google, see original)Thanks to Gabriel, the explanations were very clear and everything went smoothly during our rental.
(Translated by Google, see original)Thanks to Gabriel, the explanations were very clear and everything went smoothly during our rental.
(Translated by Google, see original)Cool digital process with a very amiable and patient service agent to guide you through the process.Cool digital process with a very amiable and patient service agent to guide you through the process.Wonderful costumes service Gabriel helped me with my rental car 100% recommendationsWonderful costumes service Gabriel helped me with my rental car 100% recommendationsVery friendly and helpful contact person (today at 2:30 pm). Easy to book and pick up the car independently.
(Translated by Google, see original)Very friendly and helpful contact person (today at 2:30 pm). Easy to book and pick up the car independently.
(Translated by Google, see original)Gabriel provided excellent service! It's great to see such talented young people taking their jobs seriously! Well done!
(Translated by Google, see original)Gabriel provided excellent service! It's great to see such talented young people taking their jobs seriously! Well done!
(Translated by Google, see original)Excellent service from Gabriel, very courteous and clear in his explanations.
(Translated by Google, see original)Excellent service from Gabriel, very courteous and clear in his explanations.
(Translated by Google, see original)Easy, professional and welcoming service. Congrats to Gabriel for excellent service.Easy, professional and welcoming service. Congrats to Gabriel for excellent service.I understand that everyone has a different opinion, but personally, I find the service impeccable and quite affordable for the price and deposit they offer. I've lost count of the times I've rented different vehicles from them without any problems, and the only times I've been charged, I admit 😂, were when I returned the vehicle late, in addition to the one hour they give you for free to return it. I pushed my luck a bit, but it was my fault. Otherwise, I highly recommend Globe, even to my friends. A $350 deposit is too much compared to other companies. By the way, they should add Nissan Jukes; they're superb cars! 😂❤️❤️❤️
(Translated by Google, see original)I'm adding a star thanks to Fatima's efficient and professional customer service. She took the time to listen and offered a small discount. Otherwise, the comments below remain valid: The administrative process was excellent (punctual, friendly, professional). However, the car wasn't ready for pickup at the scheduled time. The battery (electric car) was less than 90% charged, so we had to recharge it, especially since the advertised range was far from reality. The vehicle's interior was spotless, but the exterior was in fair condition with a dent.
(Translated by Google, see original)I've been doing business with Globe for several years now, and I'm generally very satisfied. I'd like to give a 10/10 to the amazing Juliette in customer service. Her follow-ups are impeccable, and I feel completely confident when she handles my reservations. THANK YOU, SUPER JULIETTE!!! 💛
(Translated by Google, see original)I've been doing business with Globe for several years now, and I'm generally very satisfied. I'd like to give a 10/10 to the amazing Juliette in customer service. Her follow-ups are impeccable, and I feel completely confident when she handles my reservations. THANK YOU, SUPER JULIETTE!!! 💛
(Translated by Google, see original)Good prices and very friendly service- overall great experienceGood prices and very friendly service- overall great experienceGood customer service. They easily swapped my truck for something available when the truck I was supposed to get came back damaged.Good customer service. They easily swapped my truck for something available when the truck I was supposed to get came back damaged.Excellent professional service from Gabriel who took care of my rental!!
(Translated by Google, see original)I had a great experience with this company. I rented an F150 in impeccable condition! It was much better equipped than what U-Haul or Enterprise offer, and at a better price! The only thing to keep in mind is that their website allows you to make a reservation for 7:30 am pickup, but the rental location opens at 8:00 am! Otherwise, the service and the car were excellent.I had a great experience with this company. I rented an F150 in impeccable condition! It was much better equipped than what U-Haul or Enterprise offer, and at a better price! The only thing to keep in mind is that their website allows you to make a reservation for 7:30 am pickup, but the rental location opens at 8:00 am! Otherwise, the service and the car were excellent.Gabriel and Fatima were very helpful and courteous, despite our last-minute request. Thank you!
(Translated by Google, see original)Gabriel and Fatima were very helpful and courteous, despite our last-minute request. Thank you!
(Translated by Google, see original)Very friendly staff. The cars are always ready to go. I'm always happy with the service.
(Translated by Google, see original)Very friendly staff. The cars are always ready to go. I'm always happy with the service.
(Translated by Google, see original)Thank you to Fatima who professionally resolved a very frustrating situation.
(Translated by Google, see original)Thank you to Fatima who professionally resolved a very frustrating situation.
(Translated by Google, see original)A lovely family business, and you can see the difference from the moment you pick them up. They have a very personal touch with super friendly service. The car, a brand-new Elantra, was already ready and freshly fitted with winter tires. I arrived an hour late for my pick-up time (not that I'm saying you should, but I was pressed for time), and they brushed aside my apologies, reassuring me that it was fine. I booked the car on a Friday evening around 9 or 10 pm after my own vehicle broke down. The process was simple and quick—almost too quick. I even wondered if there would actually be a car and if it was a scam! 😂 Especially since I wasn't familiar with the brand—I was too used to Avis, Budget, etc. This discovery was a real gem. I'll definitely go back anytime I need a rental. The price was very reasonable, even lower than the competition (I had to go to LaSalle to find a better deal). And finally, the car was great, recent, and clean... I have an older model... the one I received was "smart," it was a fantastic experience... I almost don't want to give it back!! 😉 A big thank you, I'm very happy to support a family business like yours... next up, I'm going to try your NAPA center, knowing it's the same company!!
(Translated by Google, see original)Rania was very helpful, polite and a great asset to your company! As a non- Montrealer she made me comfortable!Rania was very helpful, polite and a great asset to your company! As a non- Montrealer she made me comfortable!Load more
