Car Rental Reviews From Real People

Excellent service reçu avec Abdoulaye à la succursale Berri Village à Montréal! Je suis partie en vacances l’esprit tranquille, dans le confort d’un véhicule impeccable!!

All good, but need to speed up the service.

I really recommend this place for renting a car. And also special thanks to Mr Ismaeil, the agent at Atwater branch for his great customer service.

I would give zero stars to the speed of service if I could. I showed up on time to pick my car at the Atwater location and even though there were only 3 people before me I waited 1 and a half hours to get my car! And even when it was finally my turn at the kiosk, the time it took to get through to an agent was about 30 including two times they actually picked up but ended the call without a word. I reached my destinations more than 2 hours later than I planned and pretty much spoiled my plans and the people I was traveling with for the rest of the day.

Response from Globe Management!

Dear David,

We are terribly sorry for the delays. There are 2 reasons for this: you came in rush hour in high season :). Also, we are short of staff like many other business who struggling to find employees due to government policies with CERB.

Hope this clarifies the situation and we are working to rectify the situation asap.

Tuesday, August 17, 2021

It's ok, great people. But the price went up substantially due to insurance, etc...

I have been renting from Globe for the last three years and the service has been very good. This year i have to say not so much. I rent for three months and must renew each month which is fine except i would have expected the contracts to be the same. Each moth the contract differed if I had not noticed it,and asked. the last month i did not catch the change and was charged mileage. Sadly i feel like it is on purpose to see what they can get away with. Does not bode well for Globe. Hope that you will look into this so other clients do not have to go through what i did.

Response from Globe Management!

Dear Warren,

Thank you for your feedback. Please be aware that every month we sent you an updated contract clearly showing you the details which you accepted. Our prices fluctuate based on availability and are not guaranteed for more than 30 days unless you originally booked the vehicle for longer.

Hope this clarifies the situation and advise you to view all communication / contracts with us.

Friday, July 30, 2021

Great car and service provided. Specifically Mrs.Fatima did a good job in explaining the protocols and necessary information needed for the rental. Will rent again.

The people are Globe were so great, and made the trip easy for us, so that we got to enjoy the EXPERIENCE! Thanks again Globe Cars.

I rented a truck for a small, short move and had the best service I could ask for. The truck was a pleasure to drive and everything was ready to go when I came and was easy to book online. I must also highlight the professional manner in which I was served. Hats off!

Excellent service by Ousmane. Exceptional customer service and a pleasure to deal with.