Had a car accident? Please don’t worry!

According to the rental agreement, all renters are responsible for the vehicle even after they return it and until it is checked in by a physical agent. To avoid this, you can return the vehicle during normal business hours.

Sample Kiosk Transactions

Sample Standard Contract

According to the rental agreement, you were covered, but with a deductible. You declined PAP (Practical Assistance Package) which is why we absorb all the costs of loss except for the first $500 (or $1000 for trucks) + taxes. Our car rental experts are thoroughly trained to explain each option. We also have a comprehensive section online dedicated to explaining the coverage options. Please click the link above to learn more.

The coverage you accepted limits your responsibility to $500 (or $1000 for trucks) + taxes which you agreed to. To cover this deductible, you must have opted-in for PAP (Practical Assistance Package), but, in your case, you declined this offer.

Our car rental agents are not damage evaluators; our claims department does an assessment and will contact you when completed, any overcharge will be reimbursed to you directly on your credit card.

If you used our kiosk service, and you had sent in photos within 30 minutes of picking up your car, advise your claim manager : claims@globecar.ca

If you used our kiosk service, and you had sent in photos within 30 minutes of picking up your car, advise your claim manager : claims@globecar.ca

The deductible is charged based on the coverage you chose, agreed to, and signed for at the time of rental. Our agents are rigorously trained to explain this option very clearly. In rare cases, we will listen to our audio/video recordings to solve disputes.

Yes, regardless of fault, you are responsible for the deductible as stipulated in the rental agreement.

Yes we can, provided the additional driver complies immediately and we receive payment. Please note, you (the primary driver) are ultimately responsible for the damage/loss. It is best for you arrange this among yourselves. Failure to settle will result in your file being sent to collection.

Towing and storage are not included in CDW (Collision Damage Waiver). However, it is included in PAP (Practical Assistance Package) which you declined.

Please click here to see the government site to read about the Joint Accident Report and obtain a copy.

Windshields and tires are not covered in the basic insurance. Coverage for those items was declined. If you would like to cover those items in the future, please select PAP (Practical Assistance Package).

Yes, fill out an incident report at all times and it must be given at the time you return the vehicle. If you have not completed one, please do so and send it to claims@globecar.ca and write your contract number.

Yes, you have to make a police report in the following cases:

• Hit and Run
• Vandalism (Broken windows, theft of content, etc..)
• Theft of vehicle
• Major accidents when police are involved or the vehicle was undriveable.
• Incidences with bodily harm
• Damage to property (hitting a building, a pole, etc…)

Immediately! We require that you report any accident/loss to us immediately by phone. If for some reason we are not reachable especially after closing time, please send an email describing the incident and your contract #. If the police will not visit the accident site due to lack of injury or damage, you must have then supplied a “Joint Accident Report” found in your rental car’s glove box.

Yes, provided you are not in breach of your current contract.

Your file will be sent to collection, incur fees, interest and other charges. This will affect your credit rating as well.

No, all replacement parts must be approved, replaced by Globe or its affiliated repair shops.