Had a car accident? Please don’t worry!
Globe handles your accident claim from A to Z on your behalf free of charge
However, we need your cooperation to make this as easy as possible.
Please read the following documents carefully as they contain important information.
At time of rental, which protection did you use?
Click on your protection below
Purchased Globe’s CDW
We got you covered! Subject to provisions of the rental agreement, we cover the total cost of loss or repair. You remain financially responsible for the deductible ($500/Cars or $1000/Trucks + Taxes). This amount will be charged to your credit card on file. An estimate of the repair will be sent to you within the next 10 business days via email. If you still haven’t received your estimate, you may contact us by writing to claims@globecar.ca (be sure to include your contract#)
I dropped off the car after hours and there was no damage?
According to the rental agreement, all renters are responsible for the vehicle even after they return it and until it is checked in by a physical agent. To avoid this, you can return the vehicle during normal business hours.
Sample Kiosk Transactions | Sample Standard Contract |
I was told that I was fully covered at time of rental?
According to the rental agreement, you were covered, but with a deductible. You declined PAP (Practical Assistance Package) which is why we absorb all the costs of loss except for the first $500 (or $1000 for trucks) + taxes. Our car rental experts are thoroughly trained to explain each option. We also have a comprehensive section online dedicated to explaining the coverage options. Please click the link above to learn more.
I purchased coverage from you, why are you charging me this deductible?
The coverage you accepted limits your responsibility to $500 (or $1000 for trucks) + taxes which you agreed to. To cover this deductible, you must have opted-in for PAP (Practical Assistance Package), but, in your case, you declined this offer.
The damage is small, why do I have to pay the whole $500?
Our car rental agents are not damage evaluators; our claims department does an assessment and will contact you when completed, any overcharge will be reimbursed to you directly on your credit card.
This damage was already there, so I am not responsible, right?
If you used our kiosk service, and you had sent in photos within 30 minutes of picking up your car, advise your claim manager : claims@globecar.ca
I used the kiosk and I sent pictures of new damage I found before I left, now what?
If you used our kiosk service, and you had sent in photos within 30 minutes of picking up your car, advise your claim manager : claims@globecar.ca
What if I disagree with the charges of the deductible?
The deductible is charged based on the coverage you chose, agreed to, and signed for at the time of rental. Our agents are rigorously trained to explain this option very clearly. In rare cases, we will listen to our audio/video recordings to solve disputes.
I’m not at fault; do I still have to pay the deductible?
Yes, regardless of fault, you are responsible for the deductible as stipulated in the rental agreement.
It was the additional driver who damaged the car; can you bill him/her instead?
Yes we can, provided the additional driver complies immediately and we receive payment. Please note, you (the primary driver) are ultimately responsible for the damage/loss. It is best for you arrange this among yourselves. Failure to settle will result in your file being sent to collection.
Why are you charging me the towing and storage?
Towing and storage are not included in CDW (Collision Damage Waiver). However, it is included in PAP (Practical Assistance Package) which you declined.
What is a Joint Accident Report?
Please click here to see the government site to read about the Joint Accident Report and obtain a copy.
Why do I have to pay the full price of the windshield and not just the $500 deductible?
Windshields and tires are not covered in the basic insurance. Coverage for those items was declined. If you would like to cover those items in the future, please select PAP (Practical Assistance Package).
Do I have to fill out an incident report?
Yes, fill out an incident report at all times and it must be given at the time you return the vehicle. If you have not completed one, please do so and send it to claims@globecar.ca and write your contract number.
Do I have to fill out a police report?
Yes, you have to make a police report in the following cases:
- Hit and Run
- Vandalism (Broken windows, theft of content, etc..)
- Theft of vehicle
- Major accidents when police are involved or the vehicle was undriveable.
- Incidences with bodily harm
- Damage to property (hitting a building, a pole, etc…)
When do I have to report my accident to the police?
Immediately! We require that you report any accident/loss to us immediately by phone. If for some reason we are not reachable especially after closing time, please send an email describing the incident and your contract #. If the police will not visit the accident site due to lack of injury or damage, you must have then supplied a “Joint Accident Report” found in your rental car’s glove box.
Can I continue to rent even if I have a claim?
Yes, provided you are not in breach of your current contract.
What if I don’t open my claim?
Your file will be sent to collection, incur fees, interest and other charges. This will affect your credit rating as well.
It is just a hubcap, can I buy it myself?
No, all replacement parts must be approved, replaced by Globe or its affiliated repair shops.