Customer Service 24$/h (17$ + 7$ commission – on avg.)

The Customer Service Agent is responsible for serving clients in a quick and professional manner in order to ensure organizational efficiency and high level of customer satisfaction.

1.   Rental Duties

•  Answer telephone to provide info + receive orders
•  Speak to customer in English when s/he speaks English/English, French/French
•  Greet customers and discuss their car rental needs
•  Pick & Drop up clients as needed
•  Deliver vehicles that are ready and clean
•  Open, close contracts, and other Documentation.
•  Confirm Reservations by follow up phone call
•  Ensure all contracts and condition reports are complete, re-rinse exterior if needed
•  Ensure Delivery is done in a professional manner and efficiently
•  Receive returned vehicles, inspect and close contract
•  Assisting team members in daily planning
•  Ad hoc projects (prepping and/or rinsing cars)

2.   Administrative Duties

•  Fully proficient in Globe’s policies and procedures
•  Be Ready for quizzes from time to time without notice and pass them with 80%
•  Some of the duties are (but not limited to):

A) answering client questions

B) filling out rental agreement

C) doing condition report at departure and at return

•  Proper filing and follow office procedures
•  Assist in various administrative duties as needed
•  Email important notices, issues to proper person / department,
•  Respond to emails

3.  Perform other related duties as required

4.  Must be fluently bilingual

5.  Possess a valid Canadian driver license