Customer Service 24$/h (17$ + 7$ commission – on avg.)
The Customer Service Agent is responsible for serving clients in a quick and professional manner in order to ensure organizational efficiency and high level of customer satisfaction.
1. Rental Duties
- Answer telephone to provide info + receive orders
- Speak to customer in English when s/he speaks English/English, French/French
- Greet customers and discuss their car rental needs
- Pick & Drop up clients as needed
- Deliver vehicles that are ready and clean
- Open, close contracts, and other Documentation.
- Confirm Reservations by follow up phone call
- Ensure all contracts and condition reports are complete, re-rinse exterior if needed
- Ensure Delivery is done in a professional manner and efficiently
- Receive returned vehicles, inspect and close contract
- Assisting team members in daily planning
- Ad hoc projects (prepping and/or rinsing cars)
2. Administrative Duties
- Fully proficient in Globe’s policies and procedures
- Be Ready for quizzes from time to time without notice and pass them with 80%
- Some of the duties are (but not limited to):
A) answering client questions
B) filling out rental agreement
C) doing condition report at departure and at return
- Proper filing and follow office procedures
- Assist in various administrative duties as needed
- Email important notices, issues to proper person / department,
- Respond to emails
3. Perform other related duties as required
4. Must be fluently bilingual
5. Possess a valid Canadian driver license