{"id":3526,"date":"2018-05-09T21:02:05","date_gmt":"2018-05-10T01:02:05","guid":{"rendered":"https:\/\/www.globecar.com\/satisfaction-client\/"},"modified":"2025-01-29T02:37:23","modified_gmt":"2025-01-29T07:37:23","slug":"satisfaction-client","status":"publish","type":"page","link":"https:\/\/www.globecar.com\/fr\/a-propos\/satisfaction-client\/","title":{"rendered":"Satisfaction client"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row is_header=\u00a0\u00bbtrue\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text]<\/p>\n<h1>L&rsquo;excellence par la transparence.<\/h1>\n<h2>Indice d&rsquo;excellence du service de Globe<\/h2>\n<p>Notre croissance, notre productivit\u00e9 et les am\u00e9liorations que nous apportons \u00e0 notre entreprise sont le r\u00e9sultat des sondages que nous envoyons \u00e0 nos clients suite \u00e0 la location d&rsquo;un v\u00e9hicule. Tout r\u00e9sultat inf\u00e9rieur \u00e0 7\/10 fait l&rsquo;objet d&rsquo;une enqu\u00eate. La satisfaction de notre client\u00e8le fait partie de notre culture et nos r\u00e9sultats parlent d&rsquo;eux-m\u00eames. Qu&rsquo;en pensez-vous? Faites-nous part de <a href=\"https:\/\/www.globecar.com\/fr\/aide\/nous-joindre\/\">vos commentaires<\/a>&#8230;[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][vc_single_image image=\u00a0\u00bb2766&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb alignment=\u00a0\u00bbright\u00a0\u00bb][\/vc_column][\/vc_row][vc_row][vc_column][vc_wp_custommenu nav_menu=\u00a0\u00bb1929&Prime;][\/vc_column][\/vc_row][vc_section is_container=\u00a0\u00bbtrue\u00a0\u00bb][vc_row][vc_column][vc_column_text]<\/p>\n<h3 class=\"chart-title\">GSEi\u00a0<strong><span style=\"color: #ff6c00;\">86,1%<\/span><\/strong> pour l&rsquo;ensemble de nos services<\/h3>\n<p>[\/vc_column_text]<div class=\"graph-wrapper\">\n\t<ol class=\"grid\"><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><\/ol>\n\t<ul class=\"bars\"><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#4c7ed0;height:92.5%;\"><\/div><\/div><label>Est-ce que l'agent du service \u00e0 la client\u00e8le vous a bien accueilli et a-t-il bien r\u00e9pondu \u00e0 vos questions en vous offrant un service exceptionnel?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#a5d82e;height:86%;\"><\/div><\/div><label>Est-ce que le v\u00e9hicule lou\u00e9 r\u00e9pondait \u00e0 vos attentes?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#e98537;height:90%;\"><\/div><\/div><label>Avez-vous trouv\u00e9 le processus de retour facile et efficace?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#a051c8;height:96%;\"><\/div><\/div><label>Seriez-vous pr\u00eat \u00e0 utiliser le service Kiosk de nouveau?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#46ceb2;height:82%;\"><\/div><\/div><label>Avez-vous trouv\u00e9 que la r\u00e9cup\u00e9ration des cl\u00e9s \u00e9tait facile?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#ce3650;height:82%;\"><\/div><\/div><label>Dans quelle mesure recommanderiez-vous Globe Location d'autos et camions \u00e0 un coll\u00e8gue ou un ami?<\/label><\/li><\/ul><ul class=\"bars-labels\"><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#4c7ed0;height:92.5%;\"><\/div><\/div><label>Est-ce que l'agent du service \u00e0 la client\u00e8le vous a bien accueilli et a-t-il bien r\u00e9pondu \u00e0 vos questions en vous offrant un service exceptionnel?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#a5d82e;height:86%;\"><\/div><\/div><label>Est-ce que le v\u00e9hicule lou\u00e9 r\u00e9pondait \u00e0 vos attentes?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#e98537;height:90%;\"><\/div><\/div><label>Avez-vous trouv\u00e9 le processus de retour facile et efficace?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#a051c8;height:96%;\"><\/div><\/div><label>Seriez-vous pr\u00eat \u00e0 utiliser le service Kiosk de nouveau?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#46ceb2;height:82%;\"><\/div><\/div><label>Avez-vous trouv\u00e9 que la r\u00e9cup\u00e9ration des cl\u00e9s \u00e9tait facile?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#ce3650;height:82%;\"><\/div><\/div><label>Dans quelle mesure recommanderiez-vous Globe Location d'autos et camions \u00e0 un coll\u00e8gue ou un ami?<\/label><\/li><\/ul><\/div>[vc_row_inner css=\u00a0\u00bb.vc_custom_1502988435462{margin-top: 4em !important;}\u00a0\u00bb][vc_column_inner][vc_column_text]<\/p>\n<div class=\"disclaimer\">\n<p>Apr\u00e8s chaque location de voiture ou de camion, un sondage est envoy\u00e9 au client et des moyennes mensuelles sont compil\u00e9es pour chacune des succursales. Les responsables et les chefs d&rsquo;\u00e9quipe sont r\u00e9mun\u00e9r\u00e9s en fonction des performances de leur succursale. Nous payons selon les performances! Vous voulez <a href=\"https:\/\/www.globecar.com\/fr\/carrieres\/postes-disponibles\/\">travailler chez nous<\/a>, voyez \u00e0 quel point notre syst\u00e8me de <a href=\"\/fr\/carrieres\/avantages-aux-employes\/\">r\u00e9mun\u00e9ration et d&rsquo;avantages est g\u00e9n\u00e9reux<\/a>.<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_column]\n\t\t<div class=\"simple-banner \">\n\t\t\t<img decoding=\"async\" width=\"1574\" height=\"390\" src=\"https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/08\/question_banner.jpg\" class=\"attachment-full size-full\" alt=\"question_banner\" srcset=\"https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/08\/question_banner.jpg 1574w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/08\/question_banner-150x37.jpg 150w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/08\/question_banner-300x74.jpg 300w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/08\/question_banner-768x190.jpg 768w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/08\/question_banner-1024x254.jpg 1024w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/08\/question_banner-300x74@2x.jpg 600w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/08\/question_banner-768x190@2x.jpg 1536w\" sizes=\"(max-width: 1574px) 100vw, 1574px\" \/>\n\t\t\t<div class=\"wrap\"><div class=\"mini-wrap\"><h3>Vous avez des questions?<\/h3><\/div><a class=\"button onDark full large\" href=\"https:\/\/faq.globecar.com\/fr\">Trouvez facilement des r\u00e9ponses \u00e0 vos questions<\/a>\t<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row is_header=\u00a0\u00bbtrue\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_column_text] L&rsquo;excellence par la transparence. Indice d&rsquo;excellence du service de Globe Notre croissance, notre productivit\u00e9 et les am\u00e9liorations que nous apportons \u00e0 notre entreprise sont le r\u00e9sultat des sondages que nous envoyons \u00e0 nos clients suite \u00e0 la location d&rsquo;un v\u00e9hicule. Tout r\u00e9sultat inf\u00e9rieur \u00e0 7\/10 fait l&rsquo;objet d&rsquo;une enqu\u00eate. La satisfaction de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4267,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":{"0":"post-3526","1":"page","2":"type-page","3":"status-publish","5":"entry","6":"has-post-thumbnail"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Satisfaction Client | Globe Location de Voitures &amp; Camions \u00e0 Montr\u00e9al<\/title>\n<meta name=\"description\" content=\"Nous offrir le meilleur service \u00e0 la client\u00e8le et les meilleures v\u00e9hicules. 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