{"id":13813,"date":"2024-03-19T14:07:31","date_gmt":"2024-03-19T18:07:31","guid":{"rendered":"https:\/\/www.globecar.com\/acerca-de\/satisfaccion-del-cliente\/"},"modified":"2025-01-29T05:02:14","modified_gmt":"2025-01-29T10:02:14","slug":"satisfaccion-del-cliente","status":"publish","type":"page","link":"https:\/\/www.globecar.com\/es\/acerca-de\/satisfaccion-del-cliente\/","title":{"rendered":"Satisfacci\u00f3n del cliente"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row is_header=\u00bbtrue\u00bb][vc_column width=\u00bb2\/3&#8243;][vc_column_text]<\/p>\n<h1>Excelencia a trav\u00e9s de la transparencia.<\/h1>\n<h2>\u00cdndice Globe de Excelencia en el Servicio (GSEi)<\/h2>\n<p>Nuestro crecimiento, productividad y mejoras proceden de las encuestas posteriores al alquiler a las que responden nuestros clientes. Cualquier puntuaci\u00f3n inferior a 7\/10 da lugar a una investigaci\u00f3n. Su satisfacci\u00f3n es el centro de nuestra cultura: los resultados hablan por s\u00ed solos. \u00bfQu\u00e9 le parece? Nos encantar\u00eda <a href=\"https:\/\/www.globecar.com\/es\/ayuda\/contacte-con-nosotros\/\">saber de usted<\/a>&#8230;[\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/3&#8243;][vc_single_image image=\u00bb8949&#8243; img_size=\u00bbfull\u00bb alignment=\u00bbright\u00bb][\/vc_column][\/vc_row][vc_row][vc_column][vc_wp_custommenu nav_menu=\u00bb1929&#8243;][\/vc_column][\/vc_row][vc_section is_container=\u00bbtrue\u00bb][vc_row][vc_column][vc_column_text]<\/p>\n<h3 class=\"chart-title\"><strong><br \/>\n<span style=\"color: #ff6c00;\">86.1%<\/span><br \/>\n<\/strong> IGEi para toda la empresa<\/h3>\n<p>[\/vc_column_text]<div class=\"graph-wrapper\">\n\t<ol class=\"grid\"><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><\/ol>\n\t<ul class=\"bars\"><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#4c7ed0;height:92.5%;\"><\/div><\/div><label>\u00bfLe salud\u00f3 bien el agente de atenci\u00f3n al cliente, respondi\u00f3 a sus preguntas y le prest\u00f3 un servicio ejemplar?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#a5d82e;height:86%;\"><\/div><\/div><label>\u00bfLe satisfizo el veh\u00edculo alquilado?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#e98537;height:90%;\"><\/div><\/div><label>\u00bfFue f\u00e1cil y eficaz el proceso de devoluci\u00f3n?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#a051c8;height:96%;\"><\/div><\/div><label>\u00bfVolver\u00eda a utilizar nuestro servicio de quiosco?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#46ceb2;height:82%;\"><\/div><\/div><label>\u00bfFue sencillo recoger las llaves?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#ce3650;height:82%;\"><\/div><\/div><label>\u00bfQu\u00e9 probabilidad hay de que recomiende Globe Car &amp; Truck Rentals a un amigo o compa\u00f1ero?<\/label><\/li><\/ul><ul class=\"bars-labels\"><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#4c7ed0;height:92.5%;\"><\/div><\/div><label>\u00bfLe salud\u00f3 bien el agente de atenci\u00f3n al cliente, respondi\u00f3 a sus preguntas y le prest\u00f3 un servicio ejemplar?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#a5d82e;height:86%;\"><\/div><\/div><label>\u00bfLe satisfizo el veh\u00edculo alquilado?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#e98537;height:90%;\"><\/div><\/div><label>\u00bfFue f\u00e1cil y eficaz el proceso de devoluci\u00f3n?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#a051c8;height:96%;\"><\/div><\/div><label>\u00bfVolver\u00eda a utilizar nuestro servicio de quiosco?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#46ceb2;height:82%;\"><\/div><\/div><label>\u00bfFue sencillo recoger las llaves?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#ce3650;height:82%;\"><\/div><\/div><label>\u00bfQu\u00e9 probabilidad hay de que recomiende Globe Car &amp; Truck Rentals a un amigo o compa\u00f1ero?<\/label><\/li><\/ul><\/div>[vc_row_inner css=\u00bb.vc_custom_1502988435462{margin-top: 4em !important;}\u00bb][vc_column_inner][vc_column_text]<\/p>\n<div class=\"disclaimer\">\n<p>Despu\u00e9s de cada alquiler, se env\u00edan encuestas a todos los clientes y se recopilan las puntuaciones por sucursal para obtener una media mensual. Los directivos y jefes de equipo son remunerados en funci\u00f3n de los resultados globales de la sucursal. Pagamos por resultados Si quieres <a href=\"https:\/\/www.globecar.com\/es\/carreras\/ofertas-actuales\/\">trabajar con nosotros <\/a>, descubre <a href=\"https:\/\/www.globecar.com\/es\/carreras\/beneficios-para-empleados\/\">nuestras generosas ventajas.<\/a><\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row full_width=\u00bbstretch_row\u00bb][vc_column]\n\t\t<div class=\"simple-banner \">\n\t\t\t<img decoding=\"async\" width=\"1574\" height=\"390\" src=\"https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/08\/question_banner.jpg\" class=\"attachment-full size-full\" alt=\"question_banner\" srcset=\"https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/08\/question_banner.jpg 1574w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/08\/question_banner-150x37.jpg 150w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/08\/question_banner-300x74.jpg 300w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/08\/question_banner-768x190.jpg 768w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/08\/question_banner-1024x254.jpg 1024w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/08\/question_banner-300x74@2x.jpg 600w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/08\/question_banner-768x190@2x.jpg 1536w\" sizes=\"(max-width: 1574px) 100vw, 1574px\" \/>\n\t\t\t<div class=\"wrap\"><div class=\"mini-wrap\"><h3>\u00bfTiene alguna pregunta?<\/h3><\/div><a class=\"button onDark full large\" href=\"https:\/\/faq.globecar.com\/\">Encontrar respuestas f\u00e1ciles<\/a>\t<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row is_header=\u00bbtrue\u00bb][vc_column width=\u00bb2\/3&#8243;][vc_column_text] Excelencia a trav\u00e9s de la transparencia. \u00cdndice Globe de Excelencia en el Servicio (GSEi) Nuestro crecimiento, productividad y mejoras proceden de las encuestas posteriores al alquiler a las que responden nuestros clientes. Cualquier puntuaci\u00f3n inferior a 7\/10 da lugar a una investigaci\u00f3n. Su satisfacci\u00f3n es el centro de nuestra cultura: los resultados [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":13799,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":{"0":"post-13813","1":"page","2":"type-page","3":"status-publish","5":"entry","6":"has-post-thumbnail"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u00cdndice de Excelencia en Satisfacci\u00f3n | Alquiler de coches y camiones Globe en Montreal<\/title>\n<meta name=\"description\" content=\"Reconocidos 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