{"id":608,"date":"2017-08-10T12:54:08","date_gmt":"2017-08-10T12:54:08","guid":{"rendered":"https:\/\/www.globecar.com\/?page_id=608\/"},"modified":"2025-01-29T00:43:24","modified_gmt":"2025-01-29T05:43:24","slug":"customer-satisfaction","status":"publish","type":"page","link":"https:\/\/www.globecar.com\/en\/about\/customer-satisfaction\/","title":{"rendered":"Customer Satisfaction"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row is_header=&#8221;true&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h1>Excellence through transparency.<\/h1>\n<h2>Globe Service Excellence index (GSEi)<\/h2>\n<p>Our growth, productivity and improvements come from post-rental surveys our clients respond to. Any score under 7\/10 prompts an investigation. We have your satisfaction at the heart of our culture &#8211; the results speak for themselves. What do you think? We would love to <a href=\"https:\/\/www.globecar.com\/en\/help\/contact-us\/\">hear from you<\/a>&#8230;[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;753&#8243; img_size=&#8221;full&#8221; alignment=&#8221;right&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_wp_custommenu nav_menu=&#8221;1929&#8243;][\/vc_column][\/vc_row][vc_section is_container=&#8221;true&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 class=\"chart-title\"><strong><span style=\"color: #ff6c00;\">86.1%<\/span><\/strong>\u00a0Company Wide GSEi<\/h3>\n<p>[\/vc_column_text]<div class=\"graph-wrapper\">\n\t<ol class=\"grid\"><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><li><\/li><\/ol>\n\t<ul class=\"bars\"><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#4c7ed0;height:92.5%;\"><\/div><\/div><label>Did the customer service agent greet you well, answer your questions and provide you with exemplary service?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#a5d82e;height:86%;\"><\/div><\/div><label>Was the rented vehicle to your satisfaction?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#e98537;height:90%;\"><\/div><\/div><label>Was the return process easy and efficient?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#a051c8;height:96%;\"><\/div><\/div><label>Would you use our Kiosk service again?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#46ceb2;height:82%;\"><\/div><\/div><label>How simple was collecting the keys?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#ce3650;height:82%;\"><\/div><\/div><label>How likely is it that you would recommend Globe Car &amp; Truck Rentals to a friend or colleague?<\/label><\/li><\/ul><ul class=\"bars-labels\"><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#4c7ed0;height:92.5%;\"><\/div><\/div><label>Did the customer service agent greet you well, answer your questions and provide you with exemplary service?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#a5d82e;height:86%;\"><\/div><\/div><label>Was the rented vehicle to your satisfaction?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#e98537;height:90%;\"><\/div><\/div><label>Was the return process easy and efficient?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#a051c8;height:96%;\"><\/div><\/div><label>Would you use our Kiosk service again?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#46ceb2;height:82%;\"><\/div><\/div><label>How simple was collecting the keys?<\/label><\/li><li><div class=\"bar-wrapper\"><div class=\"bar\" style=\"background:#ce3650;height:82%;\"><\/div><\/div><label>How likely is it that you would recommend Globe Car &amp; Truck Rentals to a friend or colleague?<\/label><\/li><\/ul><\/div>[vc_row_inner css=&#8221;.vc_custom_1502988435462{margin-top: 4em !important;}&#8221;][vc_column_inner][vc_column_text]<\/p>\n<div class=\"disclaimer\">\n<p>After each car rental, surveys are sent to every car rental client and scores are compiled per branch for a monthly average. Managers and team leaders are remunerated based on the overall branch performance. We pay for results! Wanna <a href=\"https:\/\/www.globecar.com\/en\/careers\/current-openings\/\">work with us\u00a0<\/a>see <a href=\"https:\/\/www.globecar.com\/en\/careers\/employee-benefits\/\">our generous perks.<\/a><\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row full_width=&#8221;stretch_row&#8221;][vc_column]\n\t\t<div class=\"simple-banner \">\n\t\t\t<img decoding=\"async\" width=\"1574\" height=\"390\" src=\"https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/08\/question_banner.jpg\" class=\"attachment-full size-full\" alt=\"question_banner\" srcset=\"https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/08\/question_banner.jpg 1574w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/08\/question_banner-150x37.jpg 150w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/08\/question_banner-300x74.jpg 300w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/08\/question_banner-768x190.jpg 768w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/08\/question_banner-1024x254.jpg 1024w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/08\/question_banner-300x74@2x.jpg 600w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/08\/question_banner-768x190@2x.jpg 1536w\" sizes=\"(max-width: 1574px) 100vw, 1574px\" \/>\n\t\t\t<div class=\"wrap\"><div class=\"mini-wrap\"><h3>Have a question?<\/h3><\/div><a class=\"button onDark full large\" href=\"https:\/\/faq.globecar.com\/\">Find easy answers<\/a>\t<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row is_header=&#8221;true&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Excellence through transparency. Globe Service Excellence index (GSEi) Our growth, productivity and improvements come from post-rental surveys our clients respond to. Any score under 7\/10 prompts an investigation. We have your satisfaction at the heart of our culture &#8211; the results speak for themselves. What do you think? We would love to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":451,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":{"0":"post-608","1":"page","2":"type-page","3":"status-publish","5":"entry","6":"has-post-thumbnail"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Satisfaction Excellence Index | Globe Car &amp; Truck Rentals in Montreal<\/title>\n<meta name=\"description\" content=\"Globally renowned for offering the best customer service and best the cars; We proudy disclose the yearly results of Globe&#039;s Satisfaction Excellence Index (GSEi).\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.globecar.com\/en\/about\/customer-satisfaction\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Satisfaction\" \/>\n<meta property=\"og:description\" content=\"Excellence through transparency. 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