{"id":3400,"date":"2018-05-02T13:09:40","date_gmt":"2018-05-02T17:09:40","guid":{"rendered":"https:\/\/www.globecar.com\/?page_id=3400"},"modified":"2024-05-08T07:53:39","modified_gmt":"2024-05-08T11:53:39","slug":"faq27","status":"publish","type":"page","link":"https:\/\/www.globecar.com\/en\/help\/claims\/faq27\/","title":{"rendered":"Personal FAQ27 Coverage from your own vehicle"},"content":{"rendered":"

[vc_row is_header=”true”][vc_column][vc_column_text]<\/p>\n

Had a car accident? Please don’t worry!<\/h1>\n

Globe handles your accident claim from A to Z on your behalf free of charge<\/h2>\n

However, we need your cooperation to make this as easy as possible.
\nPlease read the following documents carefully as they contain important information.<\/p>\n

At time of rental, which protection did you use?<\/h3>\n

Click on your protection below<\/em>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_wp_custommenu nav_menu=”4098″][\/vc_column][\/vc_row][vc_section is_container=”true”][vc_row][vc_column][vc_column_text]<\/p>\n

Used your personal FAQ27 coverage from your own vehicle<\/h2>\n

We will assist you in making a claim with your personal vehicle coverage. This type of claim is the same process as if you were claiming damage on your own personal vehicle. Here is the process:<\/p>\n

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  1. You must call your personal car insurance company or broker to report the accident immediately. Their number is found on the pink slip or your insurance agreement.<\/li>\n
  2. You will be asked a series of questions and you will be given a claim #, relay this claim number immediately to: claims@globecar.ca (be sure to include your contract #).<\/li>\n
  3. You will be responsible to pay any applicable deductible in full directly to Globe Car Rental<\/li>\n
  4. If you prefer not to open a claim, you must pay the entire claim directly to Globe immediately.<\/li>\n
  5. We will advise you when the claim is closed.<\/li>\n<\/ol>\n

    Failing to comply in initiating the claims process within 48 hours will result in violation of your rental agreement.
    \nRemember: you are ultimately responsible for the loss until it is settled and payment is received from your personal coverage.[\/vc_column_text][vc_toggle title=”Will my insurance premium go up if I make a claim?”]It depends. Different insurance company guarantee no rate increases even with multiple claims if certain conditions are met. It is best to check with your broker. This is why we recommend and informed you to purchase Globe\u2019s coverage to avoid such risk.<\/p>\n

    \"Rental[\/vc_toggle][vc_toggle title=”What if I don\u2019t want to open a claim, can you make me a deal?”]No. We need to recuperate the cost to repair or replace the loss according to the manufacturer\u2019s standard. We use approved repair shops that are certified to meet the manufacturer\u2019s requirement\u00a0to determine the repair time by model and damage. All prices are industry set and defined by repair catalogue for each item Parts and Labour.<\/p>\n

    \"Rental[\/vc_toggle][vc_toggle title=”Can I repair the vehicle myself or send it to another garage?”]No, for liability reasons Globe is ultimately responsible for the integrity of the vehicle which will be rented to future drivers. Therefore, legally we must ensure that the vehicle is repaired according to Manufacturer\u2019s standard with pre-approved body shops we have inspected and authorized.[\/vc_toggle][vc_toggle title=”Can I know the repair amount first in order to make an informed decision?”]Yes, if you are considering paying for the damages yourself instead of opening a claim with your insurance company, you may request the estimate from Globe\u2019s claim department by contacting them directly at claims@globecar.ca[\/vc_toggle][vc_toggle title=”What is a Joint Accident Report?”]Please click here<\/a> to read about the Joint Accident Report and obtain a copy.[\/vc_toggle][vc_toggle title=”Do I have to fill out an incident report?”]Yes, fill out an incident report at all times and it must be given at return. If you have not completed one, please do so and send it to claims@globecar.ca and write your contract number.[\/vc_toggle][vc_toggle title=”Do I have to fill out a police report?”]Yes, you have to make a police report in the following cases:<\/p>\n