{"id":3398,"date":"2018-05-02T13:06:59","date_gmt":"2018-05-02T17:06:59","guid":{"rendered":"https:\/\/www.globecar.com\/?page_id=3398"},"modified":"2024-05-08T07:53:19","modified_gmt":"2024-05-08T11:53:19","slug":"credit-card","status":"publish","type":"page","link":"https:\/\/www.globecar.com\/en\/help\/claims\/credit-card\/","title":{"rendered":"Credit card coverage"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row is_header=&#8221;true&#8221;][vc_column][vc_column_text]<\/p>\n<h1>Had a car accident? Please don&#8217;t worry!<\/h1>\n<h2>Globe handles your accident claim from A to Z on your behalf free of charge<\/h2>\n<p>However, we need your cooperation to make this as easy as possible.<br \/>\nPlease read the following documents carefully as they contain important information.<\/p>\n<h3>At time of rental, which protection did you use?<\/h3>\n<p><em>Click on your protection below<\/em>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_wp_custommenu nav_menu=&#8221;4098&#8243;][\/vc_column][\/vc_row][vc_section is_container=&#8221;true&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2>Used your credit card coverage<\/h2>\n<p>(with or without PAP &#8211; <a href=\"https:\/\/www.globecar.com\/en\/car-rental-coverage\/practical-assistance-package\/\">Practical Assistance Package<\/a>)<\/p>\n<p>We will assist you in making a claim with your credit card. Remember, this claim is ultimately your responsibility to start and to cooperate with us until it is settled. Globe acts only as intermediary to facilitate the filing process. Should the claim be denied, you remain fully responsible for the entire claimed amount.<\/p>\n<ol>\n<li>Your claim must be filed IMMEDIATELY by calling your credit card company. Their number is available on the back of your credit card. Please obtain a claim number and relay to claims@globecar.ca (be sure to include your contract #).<\/li>\n<li>All documents below must be complete and sent to claims@globecar.ca without delays (be sure to include your contract #)\n<ul>\n<li>Copy of your Credit Card Statement showing the final rental charges. <a href=\"https:\/\/www.globecar.com\/wp-content\/uploads\/2018\/05\/credit-card-statement.jpg\" target=\"_blank\" rel=\"noopener\">See sample<\/a>.<\/li>\n<li>Copy of the Joint Accident Report. Must be filled out at all times. <a href=\"https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/10\/joined-accident-report.png\" target=\"_blank\" rel=\"noopener\">See sample<\/a> or <a href=\"https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/10\/joined-accident-report.png\" target=\"_blank\" rel=\"noopener\">Print it now<\/a>.<\/li>\n<li>Copy of your driver\u2019s license (front and back, if applicable)<\/li>\n<li>Police report and police incident number and report (if applicable)<\/li>\n<li>Completed Damage Claim Form from your credit card company (if applicable). Must be obtained directly from your credit card insurance company. <a href=\"https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/10\/damage-claim-form.png\" target=\"_blank\" rel=\"noopener\">See sample<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>[\/vc_column_text][vc_column_text]<strong>IMPORTANT NOTE:<\/strong><br \/>\nFailing to comply in initiating the claims process within 48 hours will result in violation of your rental agreement.<br \/>\nRemember: you are ultimately responsible for the loss until it is settled and payment is received from your credit card insurer.<br \/>\nGlobe Car Rental are not affiliated with any credit card company. This is a benefit from them to you, which you may or may not be eligible for. For more information contact your credit card company directly. We take no responsibility for any information stated herein or for any denial of claim.[\/vc_column_text][vc_toggle title=&#8221;Will this affect my credit card benefits; can the credit card company cancel my card?&#8221;]This is a major misconception and why some clients are afraid to open a claim, even if it has no negative effect on their account. No, credit card companies won\u2019t cancel your card when you make a claim. Some however, may do so if\/when you abuse it or if there is abnormal claims (i.e. 3 major claims per year), etc\u2026 Please refer to your agreement or contact them for more information.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;If I open a claim, will this affect me when I go to get insurance when I buy a car in the future?&#8221;]This is a major misconception. No, it will not affect your future rates. Accidents and your claim history with car rentals are not connected to insurer\u2019s database![\/vc_toggle][vc_toggle title=&#8221;What are the reasons why my credit card can deny my claim?&#8221;]While they all have different rules, some may deny a claim for these examples:<\/p>\n<ul>\n<li>Fraudulent claims<\/li>\n<li>Rented for longer than the maximum prescribed period<\/li>\n<li>Damage occurred with driver who was not named on the agreement<\/li>\n<li>Didn\u2019t pay for the entire rental using the credit card<\/li>\n<li>Client not in good standing (over your credit limit)<\/li>\n<li>Delay in opening a claim<\/li>\n<li>Etc\u2026<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Please verify your agreement with them.<\/span>[\/vc_toggle][vc_toggle title=&#8221;I didn\u2019t do the damage myself and found it like that after I left it in the parking, do I still have to pay for this?&#8221;]Yes, often damage occurs while you are away. You remain responsible for the vehicle until it is returned to us and verified by a physical agent.[\/vc_toggle][vc_toggle title=&#8221;I dropped off the car after hours and there was no damage?&#8221;]<span style=\"font-weight: 400;\">According to the rental agreement, all renters are responsible for the vehicle even after they return it and until it is checked in by a physical agent. To avoid this, you can return the vehicle during normal business hours.<\/span><\/p>\n<p>&nbsp;<\/p>\n<table width=\"100%\">\n<tbody>\n<tr>\n<td><strong>Sample Kiosk Transactions<br \/>\n<\/strong><br \/>\n<a href=\"https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/09\/kiosk-transactions.png\"><img decoding=\"async\" class=\"alignnone wp-image-1729 size-medium\" src=\"https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/09\/kiosk-transactions-300x240.png\" alt=\"Kiosk terms and conditions\" width=\"300\" height=\"240\" srcset=\"https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/09\/kiosk-transactions-150x120@2x.png 300w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/09\/kiosk-transactions-150x120.png 150w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/09\/kiosk-transactions-68x54.png 68w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/09\/kiosk-transactions-200x160.png 200w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/09\/kiosk-transactions.png 567w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/09\/kiosk-transactions-68x54@2x.png 136w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/09\/kiosk-transactions-200x160@2x.png 400w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/td>\n<td><strong>Sample Standard Contract<br \/>\n<\/strong><br \/>\n<a href=\"https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/09\/standard-contract.png\"><img decoding=\"async\" class=\"alignnone wp-image-1730 size-medium\" src=\"https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/09\/standard-contract-300x226.png\" alt=\"Rental agreement\" width=\"300\" height=\"226\" srcset=\"https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/09\/standard-contract-150x113@2x.png 300w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/09\/standard-contract-150x113.png 150w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/09\/standard-contract-68x51.png 68w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/09\/standard-contract-200x151.png 200w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/09\/standard-contract.png 402w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/09\/standard-contract-68x51@2x.png 136w, https:\/\/www.globecar.com\/wp-content\/uploads\/2017\/09\/standard-contract-200x151@2x.png 400w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_toggle][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row is_header=&#8221;true&#8221;][vc_column][vc_column_text] Had a car accident? Please don&#8217;t worry! Globe handles your accident claim from A to Z on your behalf free of charge However, we need your cooperation to make this as easy as possible. Please read the following documents carefully as they contain important information. At time of rental, which protection did you [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1736,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":{"0":"post-3398","1":"page","2":"type-page","3":"status-publish","5":"entry","6":"has-post-thumbnail"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Claim with Credit Card | Globe Car &amp; Truck Rentals in Montreal<\/title>\n<meta name=\"description\" content=\"Learn more about the claims process if you have covered your rental with your credit card.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.globecar.com\/en\/help\/claims\/credit-card\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Credit card coverage\" \/>\n<meta property=\"og:description\" content=\"Had a car accident? 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