{"id":3425,"date":"2018-05-02T15:53:36","date_gmt":"2018-05-02T19:53:36","guid":{"rendered":"https:\/\/www.globecar.com\/en\/?post_type=job_listing&#038;p=3425"},"modified":"2023-02-20T15:48:27","modified_gmt":"2023-02-20T20:48:27","slug":"customer-service","status":"publish","type":"job_listing","link":"https:\/\/www.globecar.com\/en\/job\/customer-service\/","title":{"rendered":"Customer Service 24$\/h (17$ + 7$ commission &#8211; on avg.)"},"content":{"rendered":"<p>The Customer Service Agent is responsible for serving clients in a quick and professional manner in order to ensure organizational efficiency and high level of customer satisfaction.<\/p>\n<p><strong>1.\u00a0\u00a0 Rental Duties<\/strong><\/p>\n<ul>\n<li>\u00a0Answer telephone to provide info + receive orders<\/li>\n<li>\u00a0Speak to customer in English when s\/he speaks English\/English, French\/French<\/li>\n<li>\u00a0Greet customers and discuss their car rental needs<\/li>\n<li>\u00a0Pick &amp; Drop up clients as needed<\/li>\n<li>\u00a0Deliver vehicles that are ready and clean<\/li>\n<li>\u00a0Open, close contracts, and other Documentation.<\/li>\n<li>\u00a0Confirm Reservations by follow up phone call<\/li>\n<li>\u00a0Ensure all contracts and condition reports are complete, re-rinse exterior if needed<\/li>\n<li>\u00a0Ensure Delivery is done in a professional manner and efficiently<\/li>\n<li>\u00a0Receive returned vehicles, inspect and close contract<\/li>\n<li>\u00a0Assisting team members in daily planning<\/li>\n<li>\u00a0Ad hoc projects (prepping and\/or rinsing cars)<\/li>\n<\/ul>\n<p><strong>2.\u00a0\u00a0 Administrative Duties<\/strong><\/p>\n<ul>\n<li>\u00a0Fully proficient in Globe\u2019s policies and procedures<\/li>\n<li>\u00a0Be Ready for quizzes from time to time without notice and pass them with 80%<\/li>\n<li>\u00a0Some of the duties are (but not limited to):<\/li>\n<\/ul>\n<p class=\"rteindent1\">A) answering client questions<\/p>\n<p class=\"rteindent1\">B) filling out rental agreement<\/p>\n<p class=\"rteindent1\">C) doing condition report at departure and at return<\/p>\n<ul>\n<li>\u00a0Proper filing and follow office procedures<\/li>\n<li>\u00a0Assist in various administrative duties as needed<\/li>\n<li>\u00a0Email important notices, issues to proper person \/ department,<\/li>\n<li>\u00a0Respond to emails<\/li>\n<\/ul>\n<p><strong>3.\u00a0 Perform other related duties as required<\/strong><\/p>\n<p><strong>4.\u00a0 Must be fluently bilingual<\/strong><\/p>\n<p><strong>5.\u00a0 Possess a valid Canadian driver license<\/strong><\/p>\n","protected":false},"author":1,"featured_media":715,"template":"","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","jetpack_post_was_ever_published":false,"_promoted":"","_job_location":"Montreal, QC","_application":"careers@globecar.ca","_company_name":"Globe Car & Truck Rentals","_company_website":"https:\/\/www.globecar.com","_company_tagline":"","_company_twitter":"@GlobeCar","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[3,4],"job_listing_tag":[],"class_list":{"0":"post-3425","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"has-post-thumbnail","6":"entry","8":"job-type-full-time","9":"job-type-part-time"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Service 24$\/h (17$ + 7$ commission - on avg.) | Globe Car &amp; Truck Rentals in Montreal<\/title>\n<meta name=\"description\" content=\"Globe is seeking Customer Service agent based in Montreal, QC. 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