Had a car accident? Please don't worry!

Globe handles your accident claim from A to Z on your behalf free of charge
However, we need your cooperation to make this as easy as possible.

Please read the following documents carefully
as they contain important information.

At time of rental, which protection did you use?

Click on your protection below

 

Purchased Globe CDW + PAP

APPLIES TO ME CLOSE x

(Collision Damage Waiver + Practical Assistance Package)

Woman

Great Decision! Subject to provisions of your rental agreement, we will contact you if additional information is required. All under control, Relax!

Will I hear from you again?

Since you purchased our full protection, it is unlikely that we will contact you in this case.

Can I still be responsible for accidents/losses if I purchased these protections?

Yes, in rare cases, if you have breached the rental agreement found on the contract and rental agreement jacket. Examples: damage or loss caused while the vehicle was driven by unauthorized drivers. All authorized drivers must be named on the agreement. Other Examples: driving under the influence, prohibited uses and violations, etc… please refer to your rental contract and rental agreement jacket for complete information.

 

Purchased Globe’s CDW

APPLIES TO ME CLOSE x

(Collision Damage Waiver)

safe guy

We got you covered! Subject to provisions of the rental agreement, we cover the total cost of loss or repair. You remain financially responsible for the deductible ($500/Cars or $1000/Trucks + Taxes). This amount will be charged to your credit card on file. An estimate of the repair will be sent to you within the next 10 business days via email. If you still haven’t received your estimate, you may contact us by writing to claims@globecar.ca (be sure to include your contract#)

The damage is small, why do I have to pay the whole $500?

Our car rental agents are not damage evaluators; our claims department does an assessment and will contact you when completed, any overcharge will be reimbursed to you directly on your credit card.

When I returned the car, it was fine. Why do I still have to do a claim?

During the return process, it happens that sometimes the vehicle is not thoroughly inspected or it was covered by salt or dirt. We may contact you in the rare case, if damage is found shortly after the return. Likewise, we allow 30 minutes after picking up the vehicle for clients to advise us of any old damage that was discovered after picking up the rental vehicle. We believe in ethical, fair business practices and hope to build mutual trust with our loyal clients.

I purchased coverage from you, why are you charging me this deductible?

The coverage you accepted limits your responsibility to $500 (or $1000 for trucks) + taxes which you agreed to. To cover this deductible, you must have opted-in for PAP (Practical Assistance Package), but, in your case, you declined this offer.
CDW waiver signatures

I was told that I was fully covered at time of rental?

According to the rental agreement, you were covered, but with a deductible. You declined PAP (Practical Assistance Package) which is why we absorb all the costs of loss accept for the first $500 (or $100 for trucks) + taxes. Our car rental experts are thoroughly trained to explain each option. We also have a comprehensive section online dedicated to explain the coverage options. Please click the link above to learn more.
CDW waiver signatures

I dropped off the car after hours and there was no damage?

According to the rental agreement, all renters are responsible for the vehicle even after they return it and until it is checked in by a physical agent. To avoid this, you can return the vehicle during normal business hours.

Sample Kiosk Transactions Sample Standard Contract
Kiosk screen After hours drop

This damage was already there, so I am not responsible, right?

If you used our kiosk service, and you had sent in photos within 30 minutes of picking up your car, advise your claim manager : claims@globecar.ca

I used the kiosk and I sent pictures of new damage I found before I left, now what?

If you used our kiosk service, and you had sent in photos within 30 minutes of picking up your car, advise your claim manager : claims@globecar.ca

What if I disagree with the charges of the deductible?

The deductible is charged based on the coverage you chose, agreed to, and signed for at the time of rental. Our agents are rigorously trained to explain this option very clearly. In rare cases, we will listen to our audio/video recordings to solve disputes.

I’m not at fault; do I still have to pay the deductible?

Yes, regardless of fault, you are responsible for the deductible as stipulated in the rental agreement.

It was the additional driver who damaged the car; can you bill him/her instead?

Yes we can, provided the additional driver complies immediately and we receive payment. Please note, you (the primary driver) are ultimately responsible for the damage/loss. It is best for you arrange this among yourselves. Failure to settle will result in your file being sent to collection.

Why are you charging me the towing and storage?

Towing and storage are not included in CDW (Collision Damage Waiver). However, it is included in PAP (Practical Assistance Package) which you declined.
CDW + PAPn

What is a Joint Accident Report?

Please click here to see the government site to read about the Joint Accident Report and obtain a copy.

Why do I have to pay the full price of the windshield and not just the $500 deductible?

Windshields and tires are not covered in the basic insurance. Coverage for those items was declined. If you would like to cover those items in the future, please select PAP (Practical Assistance Package).

Do I have to fill out an incident report?

Yes, fill out an incident report at all times and it must be given at the time you return the vehicle. If you have not completed one, please do so and send it to claims@globecar.ca and write your contract number.

Do I have to fill out a police report?

Yes, you have to make a police report in the following cases:

  • Hit and Run
  • Vandalism (Broken windows, theft of content, etc..)
  • Theft of vehicle
  • Major accidents when police are involved or the vehicle was undriveable.
  • Incidences with bodily harm
  • Damage to property (hitting a building, a pole, etc…)

When do I have to report my accident to the police?

Immediately! We require that you report any accident/loss to us immediately by phone. If for some reason we are not reachable especially after closing time, please send an email describing the incident and your contract #. If the police will not visit the accident site due to lack of injury or damage, you must have then supplied a “Joint Accident Report” found in your rental car’s glove box.

Can I continue to rent even if I have a claim?

Yes, provided you are not in breach of your current contract.

What if I don’t open my claim?

Your file will be sent to collection, incur fees, interest and other charges. This will affect your credit rating as well.

It is just a hubcap, can I buy it myself?

No, all replacement parts must be approved, replaced by Globe or its affiliated repair shops.

 

Used your credit card coverage

APPLIES TO ME CLOSE x

(with or without PAP - Practical Assistance Package)

credit cards

We will assist you in making a claim with your credit card. Remember, this claim is ultimately your responsibility to start and to cooperate with us until it is settled. Globe acts only as intermediary to facilitate the filing process. Should the claim be denied, you remain fully responsible for the entire claimed amount.

A) Your claim must be filed IMMEDIATELY by calling your credit card company. Their number is available on the back of your credit card. Please obtain a claim number and relay to claims@globecar.ca (be sure to include your contract #).

B) All documents below must be complete and sent to claims@globecar.ca without delays (be sure to include your contract #)

  • Copy of your Credit Card Statement showing the final rental charges. See sample.
  • Copy of the Joint Accident Report. Must be filled out at all times. See sample or Print it now.
  • Copy of your driver’s license (front and back, if applicable)
  • Police report and police incident number and report (if applicable)
  • Completed Damage Claim Form from your credit card company (if applicable). Must be obtained directly from your credit card insurance company. See sample.

IMPORTANT NOTE:

Failing to comply in initiating the claims process within 48 hours will result in violation of your rental agreement.

Remember: you are ultimately responsible for the loss until it is settled and payment is received from your credit card insurer.

Globe Car Rental are not affiliated with any credit card company. This is a benefit from them to you, which you may or may not be eligible for. For more information contact your credit card company directly. We take no responsibility for any information stated herein or for any denial of claim.

Will this affect my credit card benefits; can the credit card company cancel my card?

This is a major misconception and why some clients are afraid to open a claim, even if it has no negative effect on their account. No, credit card companies won’t cancel your card when you make a claim. Some however, may do so if/when you abuse it or if there is abnormal claims (i.e. 3 major claims per year), etc… Please refer to your agreement or contact them for more information.

If I open a claim, will this affect me when I go to get insurance when I buy a car in the future?

This is a major misconception. No, it will not affect your future rates. Accidents and your claim history with car rentals are not connected to insurer’s database!

What are the reasons why my credit card can deny my claim?

While they all have different rules, some may deny a claim for these examples:

  • Fraudulent claims
  • Rented for longer than the maximum prescribed period
  • Damage occurred with driver who was not named on the agreement
  • Didn’t pay for the entire rental using the credit card
  • Client not in good standing (over your credit limit)
  • Delay in opening a claim
  • Etc…

Please verify your agreement with them.

I didn’t do the damage myself and found it like that after I left it in the parking, do I still have to pay for this?

Yes, often damage occurs while you are away. You remain responsible for the vehicle until it is returned to us and verified by a physical agent.

I dropped off the car after hours and there was no damage?

According to the rental agreement, all renters are responsible for the vehicle even after they return it and until it is checked in by a physical agent. To avoid this, you can return the vehicle during normal business hours.

Sample Kiosk Transactions Sample Standard Contract
Kiosk screen After hours drop
 

Used your personal FAQ27 coverage from your own vehicle

APPLIES TO ME CLOSE x
Business man

We will assist you in making a claim with your personal vehicle coverage. This type of claim is the same process as if you were claiming damage on your own personal vehicle. Here is the process:

1) You must call your personal car insurance company or broker to report the accident immediately. Their number is found on the pink slip or your insurance agreement.

2) You will be asked a series of questions and you will be given a claim #, relay this claim number immediately to: claims@globecar.ca (be sure to include your contract #).

3) You will be responsible to pay any applicable deductible in full directly to Globe Car Rental

4) If you prefer not to open a claim, you must pay the entire claim directly to Globe immediately.

5) We will advise you when the claim is closed.

Failing to comply in initiating the claims process within 48 hours will result in violation of your rental agreement.

Remember: you are ultimately responsible for the loss until it is settled and payment is received from your personal coverage.

Will my insurance premium go up if I make a claim?

It depends. Different insurance company guarantee no rate increases even with multiple claims if certain conditions are met. It is best to check with your broker. This is why we recommend and informed you to purchase Globe’s coverage to avoid such risk.
FAQ 27

What if I don’t want to open a claim, can you make me a deal?

No. We need to recuperate the cost to repair or replace the loss according to the manufacturer’s standard. We use approved repair shops that are certified to meet the manufacturer’s requirement and who use Audatex Estimatics Software to determine the repair time by model and damage. All prices are industry set and defined by repair catalogue for each item Parts and Labour.
After hours drop

Can I repair the vehicle myself or send it to another garage?

No, for liability reasons Globe is ultimately responsible for the integrity of the vehicle which will be rented to future drivers. Therefore, legally we must ensure that the vehicle is repaired according to Manufacturer’s standard with pre-approved body shops we have inspected and authorized.

Can I know the repair amount first in order to make an informed decision?

Yes, if you are considering paying for the damages yourself instead of opening a claim with your insurance company, you may request the estimate from Globe’s claim department by contacting them directly at claims@globecar.ca

What is a Joint Accident Report?

Please click here to read about the Joint Accident Report and obtain a copy.

Do I have to fill out an incident report?

Yes, fill out an incident report at all times and it must be given at return. If you have not completed one, please do so and send it to claims@globecar.ca and write your contract number.

Do I have to fill out a police report?

Yes, you have to make a police report in the following cases:

  • Hit and Run
  • Vandalism (Broken windows, theft of content, etc..)
  • Theft of vehicle
  • Major accidents when police are involved or the vehicle was undriveable.
  • Incidences with bodily harm
  • Damage to property (hitting a building, a pole, etc…)

One of the above applies to me, when do I have to report my accident to the police?

Immediately! We require that you report any accident/loss to us immediately via by phone. If for some reason we are not reachable especially after closing time, please send an email describing the incident and your contract #. If the police will not visit the accident site due to lack of injury or damage, you must then supply a “Joint Accident Report” found in your rental car’s glove box.

I didn’t do the damage myself and found it like that after I left it in the parking, do I still have to pay for this?

Yes, often damage occurs while you are away. You remain responsible for the vehicle until it is returned to us and verified by a physical agent.

I dropped off the car after hours and there was no damage?

According to the rental agreement, all renters are responsible for the vehicle even after they return it and until it is checked in by a physical agent. To avoid this, you can return the vehicle during normal business hours.

Sample Kiosk Transactions Sample Standard Contract
Kiosk screen After hours drop

This damage was already there, so I am not responsible, right?

If the damage was already there, then it would be noted on the car rental damage diagram at the time of pick up. If not, you need to open a claim because this is new damage.

I used the kiosk and I sent pictures of new damage I found before I left, now what?

If you used our kiosk service, and you had sent in photos within 30 minutes of picking up your car, advise your claim manager : claims@globecar.ca

I have a deductible, who pays that?

The policy holder. Your own insurance policy determines the amount. You will have to pay the deductible directly to us. If you are not at fault, your insurance company will cover the full cost of repair.

What will happen if, for any reason, my insurance doesn’t want to pay for the damage?

You are ultimately responsible for the loss and must reimburse Globe immediately for the damage or loss.

Can’t Globe call my insurance and open the claim and do the whole process on their own?

No, your personal insurance policy belongs to you and you are the sole beneficiary. We cannot open claims on behalf of clients, insurance companies won’t accept it.

Can I continue to rent even if I have a claim?

Yes, provided you are not in breach of contract with previous rental and that you have opened a claim with your insurance company.

What if I don’t open my claim?

Your file will be sent to collection, incur fees, interest and other charges. This will affect your credit rating as well.

It is just a hubcap, can I buy it myself?

No, all replacement parts must be approved, replaced by Globe or its affiliated repair shops.

Credit card Statement

Credit card Statement

 

Joined Accident Report

Joined Accident Report

 

Damage Claim Form

Damage Claim Form

 

 

Incident report

Incident report

 

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