Current Openings

 

Current Opening

  • Administrative Assistant ($40K - $45K / Year)DetailDown

     

    Globe Car Rental is the fastest growing car rental company in Quebec. We offer a stimulating work environment that fosters creativity and teamwork. We offer competitive salaries, great benefits, and many other advantages, as well as great career advancement opportunities. To find out more about our company, please visit our website http://www.globecar.com

     
    If you are a passionate, professional, customer-oriented individual looking for an engaging job, new challenges, and opportunities for continued learning, we would like to hear from you! We are currently looking for a highly motivated and fully bilingual claims representative to work in a fast paced and cutting edge environment at our head office located in the heart of Mount Royal.

     
    SUMMARY OF POSITION

    The Administrative Assistant must ensure efficient organization, maintenance, and high customer satisfaction.

     

    MAIN AREAS OF RESPONSIBILITY

    Claims :
    *File processing:

    • Contacting customers
    • Preparing files for insurance companies
    • Ensuring error-free and complete records
    • Answering customer and insurance inquiries
    • Ensuring proper closing of files

    * Managing complaints related to insurance claims:

    • Responding to customer comments related to insurance claims by phone or email
    • Conducting internal investigations related to insurance claims
    • Responding to customer complaints related to insurance claims

    * Billing:

    • Ensuring that invoices are correct
    • Entering claim payments
    • Closing files correctly

    * Respond to company emails related to insurance claims including emails from customers as well as colleagues

    * Manage any other claims related tasks

     
    Collection:
    • Setting up non-cooperative client files for collection
    • Sending files to collection
    • Following up on payments

    Quality Assurance:
    • Build and oversee internal procedures and standards and ensure they are followed by monitoring phone calls, chat sessions, emails and adjusting them as needed
    • Monitor and evaluate agents continuously and determine training needs and ensure they offer the best solutions to clients
    • Liaise with operations staff to establish appropriate procedures, standards and systems
    • Liaise with the sales and marketing department to help achieve objectives.
    • Write management/technical reports on employee performance and improvement
    • Act as a promoter of change and improvement of performance/quality
    • Participate in the creation of documents for quality monitoring standards.
    • Improve all aspects of our GSEi (Globe Service Excellence index) (Currently at 81%)
    • Prevent customer complaints with a practical approach and ensure they are escalated efficiently.
    • Serving customers in urgent situations and making replacements in case of shortage of employees
     
    KNOWLEDGE, COMPETENCIES AND CAPACITIES
    • 5 years experience in an office/administrative environment
    • Knowledge of customer service
    • Computing skills including the use of word, and useful software and emails
    • Excellent interpersonal skills and team spirit
    • Analysis and problem solving
    • French and English spoken and written
    • Strong ability to perform multiple tasks simultaneously with priority management
     
    PERSONAL QUALITIES
    • Honest and trustworthy
    • Punctual
    • Demonstrate a good work ethic and be respectful
    • Organized
    • Flexible
  • Customer Service $16/hr: Base ($12) + Commissions ($4/avg)DetailDown

    The Customer Service Agent is responsible for serving clients in a quick and professional manner in order to ensure organizational efficiency and high level of customer satisfaction.

    1.   Rental Duties

    •  Answer telephone to provide info + receive orders
    •  Speak to customer in English when s/he speaks English/English, French/French
    •  Greet customers and discuss their car rental needs
    •  Pick & Drop up clients as needed
    •  Deliver vehicles that are ready and clean
    •  Open, close contracts, and other Documentation.
    •  Confirm Reservations by follow up phone call
    •  Ensure all contracts and condition reports are complete, re-rinse exterior if needed
    •  Ensure Delivery is done in a professional manner and efficiently
    •  Receive returned vehicles, inspect and close contract
    •  Assisting team members in daily planning
    •  Ad hoc projects (prepping and/or rinsing cars)

    2.   Administrative Duties

    •  Fully proficient in Globe’s policies and procedures
    •  Be Ready for quizzes from time to time without notice and pass them with 80%
    •  Some of the duties are (but not limited to):

    A) answering client questions

    B) filling out rental agreement

    C) doing condition report at departure and at return

    •  Proper filing and follow office procedures
    •  Assist in various administrative duties as needed
    •  Email important notices, issues to proper person / department,
    •  Respond to emails

    3.  Perform other related duties as required

    4.  Must be fluently bilingual

    5.  Possess a valid Canadian driver license

  • Car Washer ($12 - $14/hr)DetailDown

    Assist co-workers with car washing duties, customer service, and general help with Globe’s day-to-day activities.
    1.   Car Wash

    •  Learn proper car wash technique
    •  Learn proper car vacuuming
    •  Ensure quality control / check list
    •  Ensure car smells and looks clean
    •  Return all lost items / process

    2.   General Help

    •  Assist co-workers in customer service
    •  Pick and Drop up clients as needed
    •  Assist Fleet Manager in transporting cars
    •  Assist in ensuring tires are inflated correctly
    •  Organize Kids area, plants and Garage area as needed
    •  Make sure front & rear entrance is free of snow and apply salt as needed
    •  Take out garbage bin as needed

    3.   Customer Service

    •  Speak to a client in a professional and courteous manner
    •  Speak to customer in English when s/he speaks English, French/French

    4.  Perform other related duties as required
     

  •  

    Save on a wide range of products and employee benefits including:

     

    • Sales Commissions
    • Multi-tier Objective Bonuses
    • Free 3 Day Employee Rental
    • 20% Discount on all Rentals (Family & Friends)
    • 100's of exlusive deals on Perkopolis
    • Paid Full Day off on your Birthday
    • Automobile Purchase Plan & Leasing
    • Electronics (for Manager and above)
    • Expense Account (for Manager and above)
    • Energie Cardio Health Club Discount

     

     

    Other perks included:

     

    • Comprehensive health benefits
    • Car Wash Freebies
    • Service Award Program
    • Employee Referral Bonuses
    • Recognition Awards
    • Telecommunications
    • Company Sponsored Events

     

  • Honesty is one of the values that we live and breathe each day; actually it’s covered within a whole section of our training manual for new employees. You see, at the end of the day, we too want to sleep better. 

  • We love people and we strive to hire new employees who love to talk and interact with the public.

  • Fun

    We believe in having fun at work. We don’t merely want to exist, we want to live! But what happens when we stop playing… we tend to age. Our goal is to continue maintaining that youthful spirit and never stop to enjoy and have fun. Care to join us?

  • We play hard but make sure that we all have fun doing it. We also take our jobs seriously because we want to grow.  Not everything in life is a shortcut. 

  • We do quite a few thing right…such as listening. We take the time to listen to our employees and to our customers when they offer suggestions.  We believe in the good, better, best approach. If’s it’s good, let’s see how we can make it better. 

  • Global warming has already had a huge effect on our planet. We’ve taken measures to do our part such as implementing various recycling programs.  We are succeeding.

  • With over 23,000 local, national and international car rental consumers visiting our website each month, we need to be prepared to talk the talk.  And we do. From the moment you visit our site or when you come to one of our offices, you will notice that we are serious about our business. You see we take pride in offering you the lowest prices as well as a pleasant experience. Enough said!