Car Rental Reviews From Real People

I don't recommend globe car. They are understaffed,we had to wait for an hour before being able to talk to someone. But the main problem was that they did everything to charge us with asm fees as possible. We brought back the truck with a 3/4 tank instead of a 7/8 (it's hard to really know what exactly is a 7/8 of a tank). They charged us with 71$ with is 2.75$ / litre wich is almost 3 times what it's worth. They didn't tell us about the additional drivers fees and all the others small fees that ended up costing me 200$.

Response from Globe Management!

Dear Lalique,

We are sorry for this experience. June 24th is a provincial holiday and we did our best to serve clients back to back. We also found you a car rental when the entire city was sold out. As for the gas charges, you $30 for missing gas as we had to take time to go fill up the vehicle. Next time, kindly return the vehicle with the same amount you took it. The other charges were 2 hour late fees. Thank you for your understanding.
Date: Thursday, June 27, 2019

Kirilos offered a high class service! I had initially chose a different vehicle, but when I saw the Jeep, I asked if I can switch it last minute. The switch was done smoothly with tremendous patience. Thank you again!

Globecar funciona muy bien. Siempre nos han sido muy amables y cuando no les ha quedado un vehículo nos lo han conseguido en una hora.

So easy and convenient. Would definitely recommend.

I just walked through a snowstorm in Toronto to pick up my midsize car that I reserved. Upon arrival I was told that they had a mini cooper for me. Apparently it was the only car they had available, but rather than tell me that beforehand, they told me there was nothing they could do. They still wanted to charge me for the midsize but not give me a midsize car. The person serving me was very polite . The price are extremely reasonable, provided you get the car you reserved.

Response from Globe Management!

Dear Jeremy,

We are sorry for this experience and the snow storm which we can’t control. You selected a “Manager's Choice” when making this reservation. At the time you showed up, this was the only vehicle that was ready and you were promptly upgraded to a BMW Mini Cooper which is very popular model. In the future, if you want a standard car, please book that car category
Date: Tuesday, March 08, 2019

This is for the first time I have rented a car without meeting an actual agent in person. To my surprise it was swift and smooth in all aspects. Very impressed with the business model to the prices, car selection, cleanliness, Km included, ease of operations and convenience. It was like a atm machine with a screen and a camera, an agent appeared on the screen and we spoke remotely and he explained everything very well. Collected the keys from the drop box with the code and thats it. I will be returning to car today and thats also convenient operation altogether. Representative name was Ramy who was very polite, courteous and knowledgeable. Looking forward to get rentals from here for personal and major mass events in future.All the best and thanks. Aman

The staff here are very friendly and efficient. I recommend them highly for their attentive service. Thank you so much guys, I will be back 🙂

Everything went well, no surprises on the price! I was expecting additional hidden fees actually like all the other car rental companies. The price I paid matched what I reserved.

We rental from downtown Toronto globe car rental pick up point. Was a bit strange using a skype chat kiosk but everything went smooth from start to finish. No hassle or pressure to take out any extras on top of we had already added. Will definitely use again. Don’t listen to the negative reviews it is a good service. Car was practically new and well presented.

We have booked a car for one week in Montreal for our family holidays. We choose the manager's choice car since we have always been satisfied with rented cars before. This time the seller told us that he has no car available except a Mini cooper. This car was completely not adapted to our family holidays and we were surprised to have this car since the manager choice's car is a 5 seats guaranteed car and mini cooper has only 4 seat. The seller didn't want to change the car and cancelled our reservation without our approval before we could find a solution with globecar main office. That was a very rough start for our holidays. We are very disappointed by the customer's service.

Response from Globe Management!

Hi Sandra,

We are sorry for this experience, however, a Manager's choice is a managers choice based on availability. When you are travelling with family, pick the appropriate next time to be sure you get what you need!
Date: Tuesday, August 21, 2018