Car Rental Reviews From Real People

Everything went well, no surprises on the price! I was expecting additional hidden fees actually like all the other car rental companies. The price I paid matched what I reserved.

We rental from downtown Toronto globe car rental pick up point. Was a bit strange using a skype chat kiosk but everything went smooth from start to finish. No hassle or pressure to take out any extras on top of we had already added. Will definitely use again. Don’t listen to the negative reviews it is a good service. Car was practically new and well presented.

We have booked a car for one week in Montreal for our family holidays. We choose the manager's choice car since we have always been satisfied with rented cars before. This time the seller told us that he has no car available except a Mini cooper. This car was completely not adapted to our family holidays and we were surprised to have this car since the manager choice's car is a 5 seats guaranteed car and mini cooper has only 4 seat. The seller didn't want to change the car and cancelled our reservation without our approval before we could find a solution with globecar main office. That was a very rough start for our holidays. We are very disappointed by the customer's service.

Response from Globe Management!

Hi Sandra,

We are sorry for this experience, however, a Manager's choice is a managers choice based on availability. When you are travelling with family, pick the appropriate next time to be sure you get what you need!
Date: Tuesday, August 21, 2018

Great service very friendly staff.

We rented a car for four days. The car was clean and conform to the description. The price is good. However, two bad points: - the agency is a little bit far from the center of Montreal, the subway and the airport - when we took the car we asked twice if it was possible to drive us to the airport, the renter said Yes. When we gave back the car, it was finally not and the persons of the agency told that it was not free and that we should pay an extra. So to avoid this kind of bad surprise, we suggest you to write everything in the initial contract.

Reponse from Globe Car Rental

Bonjour Guillaume,

Thank you for contacting us and for your car rental review. Perhaps you are unaware – but we have 4 car rental branches in the center of the city; feel free to select one of those during your reservation process. We checked the audio recording, and verbatim there is no request by you nor any mention of the agent discussing giving you a lift to the airport.

The Globe Team Date: Tuesday, March 27th, 2018

I've been renting from Globe for over a year now and I've only had great service, amazing price and awesome cars! 🙂

It strikes me as Unbelievable that you would put inadequate winter tires on your cars! Thé Hyundai Elentra was going nowhere! It was a 'crazy carpet' on wheels! À real Joke! I drive a car2go with better tires!! It was unsafe and I was concerned thé whole time, chosing my path to avoid any inclination. I Will rent again, definitely NOT if snow is in the forecast. Otherwise, car was fine, service was A+.

Reponse from Globe Car Rental

Bonjour Elizabeth,

Thank you for contacting about this serious issue. Safety is #1 at Globe. The vehicle you rented was flagged for complete check up and the tires were perfectly fine. We recently had very icy conditions even with a 4X4 one would have to be careful. We hope your most recent rental of the Nissan Rogue AWD was a better experience with all the snow we had 🙂 Thank you for your loyalty and for your advisement

The Globe Team Date: Friday, January 26th, 2018

Very competitive price, got a Jeep Wrangler for the price of a Hyundai at other rental places. Globe were also very flexible to extend my rental by a few days through their online chat customer service platform. The only reason why Globe does not score a 5star in my opinion is due to the long cue time it took to connect with a virtual customer service agent through webcam, 20+ minutes, to get access to the rental car and keys.

Horrible experience. I made a reservation for a car. Wanted to pick it up the next day. They tell me there is no such reservation. Later on, they tell me they cancelled my reservation because there are no cars available (!?). They lie to me saying they tried to contact me, but I had no missed phone calls, no emails, nothing. Avoid.

Reponse from Globe Car Rental

Hello Tomislav,

Thank you for contacting us. Unfortunately, what you described is not what transpired. We tried to contact you to the phone you provided all morning when you didn’t show up as expected. We also texted you – apparently you gave us the wrong number. We also sent you an email to contact us without any response. So when you arrived 3 hours later, the car you booked was no longer there and the vehicle we upgraded was not acceptable to you as it was too big!

The Globe Team Date: Tuesday, October 17th, 2017

When I went to pick up my reserved car (reservation made 2 weeks before pick-up), the clerk told me that I had to wait 45 minutes because they had no cars and that I had to wait for someone to bring in another car. They told me they just had a huge rush and rented all cars, including the one for me. This is not professional nor acceptable. I never got the promised manager's follow-up call.

Reponse from Globe Car Rental

Hello Pierre-Luc,

Thank you for contacting us and we thank you for your patience. During peak times in high season, it is rare that we run out of cars. When we do, we turn the world upside down 😊 to make it right for you. We did notice that you were given a courtesy discount that you were satisfied with. We look forward to seeing you again really soon and serve you in 5 minutes – our norm!

The Globe Team Date: Wednesday, September 13th, 2017