Car Rental Reviews From Real People

It strikes me as Unbelievable that you would put inadequate winter tires on your cars! Thé Hyundai Elentra was going nowhere! It was a 'crazy carpet' on wheels! À real Joke! I drive a car2go with better tires!! It was unsafe and I was concerned thé whole time, chosing my path to avoid any inclination. I Will rent again, definitely NOT if snow is in the forecast. Otherwise, car was fine, service was A+.

Reponse from Globe Car Rental

Bonjour Elizabeth,

Thank you for contacting about this serious issue. Safety is #1 at Globe. The vehicle you rented was flagged for complete check up and the tires were perfectly fine. We recently had very icy conditions even with a 4X4 one would have to be careful. We hope your most recent rental of the Nissan Rogue AWD was a better experience with all the snow we had 🙂 Thank you for your loyalty and for your advisement

The Globe Team Date: Friday, January 26th, 2018

I recently rented a truck for two weeks from Globe at the Little Italy office in Montreal. The overall experience was very satisfactory in general, and in particular, the spectacular assistance from Dara Y. made this rental really great. Dara was so kind and helpful. He helped with transferring luggage and calling taxis and even remembered my name when I returned. I travel worldwide frequently and have done so for twenty years. This was really the very best automobile rental experience I have ever had. If Globe has people like Dara working in other offices, I am sure that this company is on very good footing. I will definitely rent from Globe again. Thank you to Globe and to Dara.

Very competitive price, got a Jeep Wrangler for the price of a Hyundai at other rental places. Globe were also very flexible to extend my rental by a few days through their online chat customer service platform. The only reason why Globe does not score a 5star in my opinion is due to the long cue time it took to connect with a virtual customer service agent through webcam, 20+ minutes, to get access to the rental car and keys.

Horrible experience. I made a reservation for a car. Wanted to pick it up the next day. They tell me there is no such reservation. Later on, they tell me they cancelled my reservation because there are no cars available (!?). They lie to me saying they tried to contact me, but I had no missed phone calls, no emails, nothing. Avoid.

Reponse from Globe Car Rental

Hello Tomislav,

Thank you for contacting us. Unfortunately, what you described is not what transpired. We tried to contact you to the phone you provided all morning when you didn’t show up as expected. We also texted you – apparently you gave us the wrong number. We also sent you an email to contact us without any response. So when you arrived 3 hours later, the car you booked was no longer there and the vehicle we upgraded was not acceptable to you as it was too big!

The Globe Team Date: Tuesday, October 17th, 2017

When I went to pick up my reserved car (reservation made 2 weeks before pick-up), the clerk told me that I had to wait 45 minutes because they had no cars and that I had to wait for someone to bring in another car. They told me they just had a huge rush and rented all cars, including the one for me. This is not professional nor acceptable. I never got the promised manager's follow-up call.

Reponse from Globe Car Rental

Hello Pierre-Luc,

Thank you for contacting us and we thank you for your patience. During peak times in high season, it is rare that we run out of cars. When we do, we turn the world upside down 😊 to make it right for you. We did notice that you were given a courtesy discount that you were satisfied with. We look forward to seeing you again really soon and serve you in 5 minutes – our norm!

The Globe Team Date: Wednesday, September 13th, 2017

Très bon service, merveilleuse experience, très agréable, la voiture était très propre, etc. Je prendrais leurs services n'importe quand! Je les recommande très fortement 👍🏼

Awesome service and very clean cars!

I wanted to rent a Van for 1 day to pick up the luggage of a group of friends from the airport. So, I tried to book it for 1 day which was listed for 23$ a day. The system online refused to allow me to rent it for a period less then 48 hours. So I was like fine, I booked it for two days and the total with tax came up to around 64 $. I did the online fast check in and went to pick up the vehicle 1 day before I need it. Lo and behold, I go there and there is tons of hidden charges, insurance is 31 $ a day for a vehicle that I am renting at 23$ a day... then 50 cents a km and the car naturally has to be returned filled up. So the total without fuel came up from 64$ to 160$ ... So I ended up canceling it getting a cancellation fee of 20.6 $, and just went with the normal taxi service. It just feels like sneaky false advertising. This is not the first time I rent a car from them, but rest assured this was the last.

Reponse from Globe Car Rental

Hello Wael,

Thank you for contacting us and we are sorry for your frustration. As explained to you, the rate you selected was for a base rate without mileage included. It is clearly noted on Step 2 of the truck reservation process, in the confirmation page and finally in the email that you receive. For your information, we do have rates that include mileage online. As for the collision insurance, it is never in included in the price of the truck rental. The truck/van being a commercial vehicle requires coverage that personal insurance or credit cards don’t cover. It is like with any car rental agency. Thank you for your understanding and we hope you give us another try.

The Globe Team Date: Saturday, August 12th, 2017

Lack of information regarding credit card holder at the counter. I presented the credit card of my girlfriend who due to travel with me in the rented car. She could not be with us because we have a young baby at home. Her credit car was used to book the car online. I was holding her passeport with me. The rental was refused to because she had to be there, holding her credit car. There is such information on the website while I am about to book the car rental. I think that this is not normal and that there is a lack of transparency and information from Globe Car. As a result, I ask at least for a complete refund of our booking. I understand that construction holiday starts in Quebec tonight and that the system is under pressure. I am all the more sader that our rental two weeks ago was just perfect and that we have already arranged a one-week booking for our holidays in 9 days. I would appreciate explanations from the claim department. Thank you.

Reponse from Globe Car Rental

Bonjour Joseph,

Thank you for contacting us and we are sorry for your frustration. The simple reason, you were refused to pick the car was because the rules of your credit card company stipulates that the “CARD HOLDER” must be physically present to pick up the vehicle. This is not in our control. The fact that you had her passport on hand doesn’t replace her presence and her signature. Unlike other car rental companies, the credit card we ask online is not a payment – and you were never charged for the car rental! So there is nothing to refund. We did fix your issue the next day 😊 with her being present – we hope you enjoyed your trip. Thank you.

The Globe Team Date: Thursday, June 29th, 2017

I rented a Subaru Legacy 2017 for 3 days. The car was excellent and the service from the team was perfect. They were very flexible for the return of the car and didn't charge me late fees even if I gave back the car later than the regular time. As a happy customer, I will come back at Globe Car for sure. Thank you Globe Car Team!!!