# Customer Satisfaction

- Link: https://www.globecar.com/en/about/customer-satisfaction/
- Published: 2017-08-10T12:54:08-04:00
- Author: karim.aziz@globecar.ca

# Excellence through transparency.

## Globe Service Excellence index (GSEi)

Our growth, productivity and improvements come from post-rental surveys our clients
respond to. Any score under 7/10 prompts an investigation. We have your satisfaction
at the heart of our culture – the results speak for themselves. What do you think?
We would love to [hear from you](https://www.globecar.com/en/help/contact-us/)…

![customer-satisfaction](https://www.globecar.com/wp-content/uploads/2017/08/customer-
satisfaction.jpg "customer-satisfaction")

 * [Why Globe?](https://www.globecar.com/en/about/why-globe/)
 * [We save you money](https://www.globecar.com/en/about/we-save-you-money/)
 * [8 promises we live by](https://www.globecar.com/en/about/8-promises-we-live-by/)
 * [Customer Satisfaction Ranking](https://www.globecar.com/en/about/customer-satisfaction/)
 * [Kiosk](https://www.globecar.com/en/?page_id=606)
 * [Globe goes Green!](https://www.globecar.com/en/about/globe-goes-green/)

### **86.1%** Company Wide GSEi

 * Did the customer service agent greet you well, answer your questions and provide
   you with exemplary service?
 * Was the rented vehicle to your satisfaction?
 * Was the return process easy and efficient?
 * Would you use our Kiosk service again?
 * How simple was collecting the keys?
 * How likely is it that you would recommend Globe Car & Truck Rentals to a friend
   or colleague?

 * Did the customer service agent greet you well, answer your questions and provide
   you with exemplary service?
 * Was the rented vehicle to your satisfaction?
 * Was the return process easy and efficient?
 * Would you use our Kiosk service again?
 * How simple was collecting the keys?
 * How likely is it that you would recommend Globe Car & Truck Rentals to a friend
   or colleague?

After each car rental, surveys are sent to every car rental client and scores are
compiled per branch for a monthly average. Managers and team leaders are remunerated
based on the overall branch performance. We pay for results! Wanna [work with us ](https://www.globecar.com/en/careers/current-openings/)
see [our generous perks.](https://www.globecar.com/en/careers/employee-benefits/)

![question_banner](https://www.globecar.com/wp-content/uploads/2017/08/question_banner.
jpg)

### Have a question?

[Find easy answers](https://faq.globecar.com/)